CUSTOMER SERVICE AND SALES MANAGERCustomer service and sales manager with 20+ years experience. Expertise in marketing, purchasing, and inventory control. Proven ability to develop business relationships with vendors, optimize purchasing opportunities, and develop new sales relationships through excellent customer service. Demonstrated skill at growing revenues and leading high-performing, cross-functional teams. CAREER ACHIEVEMENTS• Grew US operation to approximately $90,000 per month while holding average cost of a unit of product at 14 cents in a declining economy. • Grew customer loyalty by keeping them up-to-date with current market conditions, price fluctuations and inventory issues. • Resolved issues between customers, vendors and staff.• Rehabilitated supplier’s reputation after problems with defective products. • Maintained my customers while addressing problems with product quality and availability.• Grew VSA / Carrollton office to become the largest branch office, with personal sales accounting for 60 – 70% of total sales. • Retained customers; developed and expanded VSA’s existing customer base. • Exceeded $1million in sales during the first 6 months of operations as owner of Warehouse Media.Specialties: Account Manager Customer Service Product Development Product Marketing PurchasingQuality Control Sales Sales Development Start-Up Operations Territory Development