🔑 I'm a highly accomplished and data-driven Engineering Manager & Relationship Development professional with a unique ability to enhance overall performance productivity by successfully building and mentoring high performing global teams. I have a proven track record of ensuring product reliability, improving product performance and exceeding internal client and global customer expectations through consistent issue resolution. My technical skills include:🔹 Cross-functional Team Leadership🔹 Risk Management🔹 Stakeholder Communication🔹 Process Optimization🔹 Completed Alaka’i Leadership Academy program.🔹 Expertise in software collaboration tools: Jira (Kanban and Sprint), Confluence, eazyBI, Perforce, Salesforce, and BMC.🔹 Created, customized, and administered to several Jira ticketing systems for escalation intake and metrics.🔹 Knowledge Base Development through Confluence🔹 Knowledgeable in Tableau/A360, Git, Google Workspace.🔹 Escalation Visualization through data analysis🔹 • Proficient in Linux/Unix, Windows, macOS, Python, C++, Bash shell scripting, XML, HTML, JQL, SQL, regular expression.🔹 Experienced in HTTP, FTP, Telnet, DNS, TCP/IP.