Arnold Görzen
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Arnold Görzen Email & Phone Number

Director of Operations and Strategic Projects at Higher Educational Institution
Location: Greater Paris Metropolitan Region, France 9 work roles 1 school
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Role
Director of Operations and Strategic Projects
Location
Greater Paris Metropolitan Region, France
Company size

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Arnold Görzen is listed as Director of Operations and Strategic Projects at Higher Educational Institution, a with 7 employees, based in Greater Paris Metropolitan Region, France. AeroLeads shows a matched LinkedIn profile for Arnold Görzen.

Arnold Görzen previously worked as Operational Excellence & Organizational Development Lead at Sappi Europe and Operational Excellence Manager at Sappi. Arnold Görzen holds Diplom Betriebswirt, Betriebswirtschaft & Tourismus from Hochschule München University Of Applied Sciences.

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Higher Educational Institution

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About Arnold Görzen

# >20 years of experience in international management # Significant experience in Agile transformation# Problem solving & Lean Six-Sigma Lead# Process optimization, (re)organization & change management# Management of strategic & multicultural projects# Implementation of digital tools# Customer experience, sales management, after-sales, Country Management (assistance)# Team player # Confortable in newly created roles.# Multicultural background (speaking English, French, German, Spanish)I am passionate about working with multidisciplinary teams to enhance, streamline daily processes and embed a culture of continuous imrovement. My goal is to address concrete customer needs and assist the company in achieving its strategy in an ever-evolving environment to remain competitive.

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Higher Educational Institution
Higher Educational Institution
Director of Operations and Strategic Projects
France
Website
Employees
7
AeroLeads page
9 roles · 39 years

Arnold Görzen work experience

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Operational Excellence & Organizational Development Lead

Current

Paris - Brussels - Europe

Guiding local teams in transitioning to new work methods to assure the competitivity of the company:Agile: Deliver needed solutions iteratively and faster to clients with cross-functional and multicultural teamsOperational Excellence: Improve quality and customer/employee satisfaction and reduce costs by optimizing processes. Introduce a culture of continuous improvementProjects: Establish a culture of successfully delivered projects and help achieve strategic… Show more Guiding local teams in transitioning to new work methods to assure the competitivity of the company:Agile: Deliver needed solutions iteratively and faster to clients with cross-functional and multicultural teamsOperational Excellence: Improve quality and customer/employee satisfaction and reduce costs by optimizing processes. Introduce a culture of continuous improvementProjects: Establish a culture of successfully delivered projects and help achieve strategic objectivesGuide transformation projects with Change Management methodologies. Show less

Oct 2019 - Present

Operational Excellence Manager

Europe

Leading together with local empowered teams the change inside out towards a new way of working and optimized operating processes: - adapting it to the market needs of customers and markets- improving the performance of teams to reach the defined goals- using 5S, VSM, SIPOC, SWOT, SOP, FMEA and many other Lean-SixSigma tools to improve in a structured way

Jan 2018 - Sep 2019

Start Up Project Leader

Paris - Brussels - Munich

Developing a digital platform aimed at optimizing our clients' profitability, thereby ensuring our own:- leading a cross-functional and intercultural team to develop an MVP within 18 months- operating in a startup mode with the assistance of boot camps and external partners (in AI)- establishing a business plan and persuading the Steering Committee to secure the necessary funds- negotiating and signing contracts with pilot customers

Jul 2016 - Dec 2017

Customer Service Manager-Key Account Manager & Business Controller

France & Europe

Leading and organizing an internal sales team of >15 people, to deliver the best service to 400 B2B clients in France:- working with the team to achieve a high customer satisfaction rate (NPS rate >8)- organizing needed SKU's for the French market with our logistic partners- introducing harmonized KPIs - being the right-hand person to the Managing Director and Sales Manager for some direct customers

Sep 2010 - Jun 2016

International Customer Relations Manager (For Face À Face)

Paris Area, France

Structuring an internal B2B sales team to delight international customers (>80% of sales): - establishing a common base for sales and order management across various countries- dealing with opticians and distributors in Europe, Asia, America, and Africa- co-piloting annual trade shows in Paris, Munich, Milan, New York as various internal projects

Aug 2002 - Sep 2010

Operating Manager

Magnum P&A Sa

Paris Area, France

Managing orders for customized parts from American suppliers and sales to German customers in a just-in-time manner.

Sep 1998 - Jul 2002

Customer Service Representative

Paris Area, France

Sales and after-sales service assistant for telephony distribution

Jan 1998 - Sep 1998

Customer Service

Asuncion, Paraguay

- Hotel & Travel Agency experience in Paraguay - Organization & guide of travels to Chile

1988 - 1989 ~1 yr
1 education record

Arnold Görzen education

FAQ

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What company does Arnold Görzen work for?

Arnold Görzen works for Higher Educational Institution.

What is Arnold Görzen's role at Higher Educational Institution?

Arnold Görzen is listed as Director of Operations and Strategic Projects at Higher Educational Institution.

Where is Arnold Görzen based?

Arnold Görzen is based in Greater Paris Metropolitan Region, France while working with Higher Educational Institution.

What companies has Arnold Görzen worked for?

Arnold Görzen has worked for Higher Educational Institution, Sappi Europe, Sappi, Design Eyewear Group, and Magnum P&A Sa.

How can I contact Arnold Görzen?

You can use AeroLeads to view verified contact signals for Arnold Görzen at Higher Educational Institution, including work email, phone, and LinkedIn data when available.

What schools did Arnold Görzen attend?

Arnold Görzen holds Diplom Betriebswirt, Betriebswirtschaft & Tourismus from Hochschule München University Of Applied Sciences.

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