Arnold Hayes Email & Phone Number

United States

San Jose, Ca, Us

Responsible for developing Business Continuity and Disaster Recovery Plans as aBusiness Risk Control Lead for Technology. Collaborated with department heads toidentify critical business processes and designed effective continuity strategies.Coordinated global BCM plans and directly managed continuity plans for Braintree,Venmo, Xoom, Zettle, Happy Returns, Honey, Hyperwallet, Paidy.Conducted comprehensive risk assessments, formulating and maintaining recoverystrategies to mitigate potential disruptions.Facilitated BCM exercises and testing, validating the effectiveness of continuity plans.Engaged with business units to streamline continuity requirements, ensuring alignmentwith corporate objectives.Managed contingency seat allocation and configuration demands, optimizing workspacefor both in-person and remote collaboration.Served as a Service Now - Business Continuity Management expert, facilitating recoveryplan creation and impact assessments.

Wayne, Pa, Us

Architected, Designed, configured and supported customer Disaster Recovery testing using Cisco 6500, 3750, 3560 and Nexus 7000 switches. ASA5540, ASA5545, ASA5520, and Fortigate. of customer solutions relative to industry Best Practices.Ability to navigate client DR solutions identifying “what” needs to be recovered and “how” recovery ought to be accomplished. Provide, test, and oversee execution of high quality recovery procedure documentation. Identify technology dependencies, current Network methodologies and technologies, critical components and recovery priorities.Assess recovery priorities, technology dependencies and alternatives, recovery dependencies, current recovery plans, and current RTO against current configuration that will contribute to an overall recovery execution ATOT/ATOD. Review and understand the application classification, tiers and dependencies and capture any relevant application to host mappings.Validate the application configuration information against the infrastructure configuration and the contracted commitment. Provide an assessment of the application technology dependencies and alternatives, application recovery dependencies, and the RTO against the current configuration.

Responsible for all activities related to supporting the company LAN, WAN, VLAN, WLAN and VPN networks. Installation, configuration, support and maintenance of all Cisco routers, switches, firewalls, access points and other network devices.Responsible for setting up and maintaining system security and login accounts on Windows Server 2003 R1 & R2 systems. In charge of Microsoft Exchange 2003 E-mail system configuration, administration and support of e-mail accounts and mailboxes.Responsible for administration, configuration and support of multiple Citrix 4.0 servers, including printing, connectivity and application issues. Monitored Help Desk department and provided technical assistance and training to MIS technicians and user community.Responsible for maintaining data storage and backups to ensure continuous integrity and disaster recovery. Administration and configuration of Avaya IP phone systems and Voice mail.

Us

Configured user ID’s, security groups, DHCP scopes and Active Directory components.Responsible for building servers, configuration of Cisco routers and Extreme/HP switches including code maintenance and patch management. In charge of tape backup database administration, job scheduling, policy administration, restores and disaster recovery.Wiring duties included: Cat5 & 6 patch panel punch downs, fiber optic cable installation and repairs. Evaluation and testing of new server and network technologies including VMware and Windows Server 2008. Identified, researched, and resolved technical problems. Monitored system status and reported anomalies. Actively contributed to ongoing process improvement. Contributed to large-scale projects as needed.

Us

► Responsible for network troubleshooting of wan connections to 400 grocery stores including CSU/DSU configuration and analysis.► POS system analysis of network connectivity and job scheduling.► Help desk network support for over 3000 users in corporate facilities and warehouses.► Provided technical support and guidance for all end-user workstations and business applications.► Troubleshoot end-user hardware, software, and networking problems in a Windows environment.► Identified, researched, and resolved technical problems.► Responded to telephone calls, email, and personnel requests for technical support.► Worked and communicated directly with end users and the Operations and Technology Teams to identify and resolve application problems.► Documented, tracked, and monitored the status of a problem to ensure a timely resolution.► Verified with the end users that problems were resolved.► Escalated unresolved end-user problems as appropriate.► Monitored system status and report anomalies.► Actively contributed to ongoing process improvement.

Us

► Directed and maintained computer operations of mainframe systems and print operations.► Maintained job schedules and aborted job incidents.► IBM Mainframe, 3800 Printers, Tape silo, 3270 Terminal emulation► Tape library operator.

N, Business Administration And Management

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