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Arnold James Mapa Email & Phone Number

IT Service Desk (SW/App/Cloud Tech Support Associate) at Accenture in the Philippines

Location: Carmona, Calabarzon, Philippines 2 work roles 1 school

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✓ Verified August 2026 3 data sources Profile completeness 86%

Current company

Accenture in the Philippines

Role

IT Service Desk (SW/App/Cloud Tech Support Associate)

Location

Carmona, Calabarzon, Philippines

Who is Arnold James Mapa? Overview

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Quick answer

Arnold James Mapa is listed as IT Service Desk (SW/App/Cloud Tech Support Associate) at Accenture in the Philippines, based in Carmona, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Arnold James Mapa.

Arnold James Mapa previously worked as IT Service Technician (OIC) at Zafeera Merchandising/Aaribah Cctv Trading. Arnold James Mapa holds Bachelor'S Degree, Information Technology from Cavite State University.

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Email format at Accenture in the Philippines

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Accenture in the Philippines

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Profile bio

About Arnold James Mapa

Computer Hardware and Software Repair ✅CCTV Installation and Configuration ✅Service-now Ticketing ✅IBM AS400 ✅IBM Lotus Notes ✅LMI / LAPS Remote ✅Microsoft 365 Admin Center ✅Cisco Prime/Unified/Unity ✅Call - Email - Chat Communication ✅Network Printer Configuration ✅VPN Anyconnect/ZScaler ✅Network Drive Configuration ✅Oracle Identity Manager✅Active Directory ✅

Current workplace

Arnold James Mapa's current company

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Accenture In The Philippines

IT Service Desk (SW/App/Cloud Tech Support Associate)

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2 roles

Arnold James Mapa work experience

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It Service Desk (Sw/App/Cloud Tech Support Associate)

Current

Accenture In The Philippines

Philippines

Providing excellent customer service in performing troubleshooting with end-users’issues on various software applications, hardware, network and remote desktop support.· Ticket Management – open, update, assign, close tickets effectively.· Coordinate and promptly respond to all incidents and service requests through chat,email and remote sessions.· Experienced in using tools: Active Directory, IBM Lotus Notes, IBM AS/400, LAPS UI,Microsoft 365, Azure AD, Cisco UNITY, UNIFIED AND PRIME, Oracle Identity Manager,Logmein Rescue, and ServiceNow as ticketing tool· Document resolution in service desk knowledge base.· Escalate high priority incident to higher level support· Ability to prioritize tasks to complete requests and meet SLA’s.· In/Outbound Call – Email – Chat Communication· Application Support and Application Account Configuration/Troubleshooting· Network Printer Configuration/TS· Network Drive Configuration/TS· Cisco AnyConnect/Zscaler VPN TS

Oct 2022 - Present

It Service Technician (Oic)

Zafeera Merchandising/Aaribah Cctv Trading

Binãn, Calabarzon, Philippines

· Computer Desktop/Laptop Repair Onsite and Home Service· CCTV Camera Installation and DVR/NVR Setup· Promotional Designer· Provide technical support to address the issue on the identified solutions· Hands on experience on hardware and software issues

Aug 2021 - Jul 2022

1 education record

Arnold James Mapa education

Cavite State University

Information Technology

FAQ

Frequently asked questions about Arnold James Mapa

Quick answers generated from the profile data available on this page.

What company does Arnold James Mapa work for?

Arnold James Mapa works for Accenture in the Philippines.

What is Arnold James Mapa's role at Accenture in the Philippines?

Arnold James Mapa is listed as IT Service Desk (SW/App/Cloud Tech Support Associate) at Accenture in the Philippines.

Where is Arnold James Mapa based?

Arnold James Mapa is based in Carmona, Calabarzon, Philippines while working with Accenture in the Philippines.

What companies has Arnold James Mapa worked for?

Arnold James Mapa has worked for Accenture In The Philippines and Zafeera Merchandising/Aaribah Cctv Trading.

How can I contact Arnold James Mapa?

You can use AeroLeads to view verified contact signals for Arnold James Mapa at Accenture in the Philippines, including work email, phone, and LinkedIn data when available.

What schools did Arnold James Mapa attend?

Arnold James Mapa holds Bachelor'S Degree, Information Technology from Cavite State University.

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