Chief Operations Officer
Current• Leverage technology and business process management to standardize operations and reduce turn-around time on key business processes.• Initiate process mapping, innovation, and design with the objective of achieving operational excellence that is aimed at cost containment and service efficiency.• Evaluate, improve, document, and streamline the risk management and operational processes and procedures, including fraud management practices.• Identify and safeguard the management of all operational and core insurance frameworks.• Ensure consistent and accurate information and data are accessible through multiple channels.• Understand the digitally-driven business models serving the target market and cascading information on the role of customer service and operational excellence.
