Arnold Palmer Email and Phone Number

•Initiates contact with Vet Center clients and performs basic assessments of service needs•Performs records and budget management activities (e.g., develops and maintains filing systems and compiles data)•Provides all direct administrative support to Vet Centers•VA health care systems and electronic records management (e.g., VistA, IFCAP, and timekeeping)•Information management systems and security (e.g., records management and database entry and extraction)•Effective multitasking techniques•VA organizational structure, programs, and objectives•Eligibility requirements for Vet Center and all other VA programs•Federal, VA, and VHA regulations and policies (e.g., HIPAA and Privacy Acts)

•Provide exceptional customer service to members, participants, volunteers, and staff through face-to-face and telephone contact.•Dispense accurate and courteous membership and program information, and sale of both. Strive to meet the unique needs of the customer.•Connect members to the YMCA of Greater Springfield and its mission by means of helping them reach fitness goals, participate in classes and programs, and become an advocate and integral part of the Y community.•Interpret member concerns and exercise sound judgement in providing solutions.•Represent the YMCA in a professional manner and promote a positive and cheerful environment.•Create and maintain a focus on membership and program growth:engage and connect with members; respond to members’ needs; build relationships; focus on quality standards.•Process membership applications and program registrations accurately and efficiently, completing all paperwork and data entry requirements.•Conduct tours, focusing on the specific needs of the prospective member.•Responsible for a balanced deposit and all paperwork completed at the close of each shift. Responsible for opening and closing procedures, when applicable.•Take responsibility for assigned shifts, arranging coverage if needed, with the approval of the Front Desk Supervisor.•Attend regular membership staff meetings as scheduled.•Keep necessary forms, brochures, and all other materials stocked. Maintain a neat and orderly work area including lobby.

• Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone• Provided customer service as well as directions to patients, guests and visitors• Maintained operations by following policies and procedures; reporting needed changes• Provided technical and administrative support in patient care

• Ensured that policies, procedures, and services were provided and complied with.• Provided the safety and health of individuals by maintaining a safe, clean environment.• Assisted facility staff with documentation requirements to completely and accurately reflectthe patient care provided• Utilized the facility computer system and software applications to maintain Health records.