Arnold Rojas Email & Phone Number

Greater Atlanta Area

Lead the strategy, planning, operations, data & analytics, and management support of Office Connect global team (Americas, EMEIA and APAC), with the main goal of modernizing the workplace. Support and co-lead the wireless (Wi-Fi) transformation strategy for 800+ EY offices across 150+ countries enabling collaboration and best practice sharing. Top Achievements:* Transformed 70% of EY offices to Wi-Fi 1st and cloud-based technology* 30% cost reduction and reducing technology risk by 45%. * Implemented an operational excellence framework, including quarterly and monthly reviews.* Developed data & analytics strategy with the adoption of Power BI dashboards. Other responsibilities:* Analyze and integrate existing or new information to identify areas of opportunities or improvements needed across Office Connect.* Provides liaison with Business Relationships Management & TES having important communication and relationship skills* Provides engagement site coordination to several activities when planning changes to projects and to restore incidents* Provides reference for multiple geographies, vendors and wide-scale refresh* Product management

Alpharetta, Georgia

Manage and support the relationships with HP Indigo team top 25 accounts in the South region (US) to drive growth, monitor demand and assist with sourcing strategies to optimize the ability to delivery within financial constraints, and to improve customer satisfaction and NPS.Manages other strategic initiatives and support communications deemed priorities by our customers. Help create a company-wide culture of Customer Success thru client centricitySupport and guide customers to maximize supplies yields by leveraging best practices, training, setting goals, rewards programs and more.Analyze client’s production environment to provide best practices, recommend operational excellence activities to increase efficiency, uptime, and market addressability, and to minimize riskTight cooperation with the account managers and address all customer inquiries regarding supplies/service price increase, invoices and other non-sales related issues.

Alpharetta,Ga

Managing all the different aspects of the Customer Experience program, including the KPI's (CSAT, DSAT, NPS), and the underlying metrics for overall customer satisfaction.Partner with cross-functional teams, senior management and others in driving customer experience improvements in alignment with the company strategy and plans.Provide data and analytics to stakeholders and leadership team, while driving and adopting corrective action plans and continuous improvement opportunities.

Alpharetta, Georgia

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on projects of diverse complexity and scope. Support customer’s technology environment and provides consulting and break/fix solutions for all aspects of the product (Hardware and Software).Exercises independent judgment within generally defined policies and practices to identify and select a solution. Serve as brand ambassador, representing HPE’s technology. people, product and services.This role also requires troubleshooting and knowledge in others areas such as networking, virtualization (Hyper-V, VMware), infrastructure and others.

Miami/Fort Lauderdale Area

Systems Engineer on the Managed Services Team, responsible for the following tasks : - Provide support for critical servers and network systems - Provide support for clients' IT infrastructure - Install, configure and support of data center solutions based on VMware & Cisco technologies. - General Consulting, backups and restores -Telecom Services Liaison -Patching / System Updates -24x7 Monitoring - Troubleshooting of Hardware/Software/Configuration/Circuits -Proactive Maintenance of Systems -Health Reports & Improvement Projects -System Upgrades

Miami/Fort Lauderdale Area

- Design, configuration and implementation of Microsoft Technologies and IT solutions for small business. Installation of Operating System Software, Patches and upgrades - Analyzing, troubleshooting, and resolving system hardware, software and networking issues - Implementation and configuration of Security Systems, Messaging system

Caracas Area, Venezuela

Team leader. Responsible of managing partners support contracts (Microsoft, Symantec, HP, SUN, and IBM), implementation of new technologies in Data center(Hardware and Software), Mentoring several staff members to meet new system development and user requests, providing solutions for server consolidation and virtualization, implementation of standards for software and hardware, capacity planning and performance tuning for Windows servers

Venezuela

Network Administrator (LAN, WAN): Hardware installation, configuration, administration, troubleshootingand maintenance. E-Mail and Security Administrator: installation, configuration, administration andtroubleshooting. Windows Server Operating System Administrator: Software installation, configuration,administration, troubleshooting and maintenance of Windows NT, 2000 and 2003 Server. Technical SupportAnalyst, Helpdesk

Bachelor'S Degree, Computer Engineering

Coursework Completed, Telecommunications Management Specialist