Arnold Tecson Email & Phone Number

Kansas, United States

• Responsible for immediately fixing customers' technical needs.
• Voice over IP (Telephone)
• TV – Cable service
• DSL/Fiber optics internet
• Make suggestions; for internet plans, products, sales pitches, and upselling.
• Remote /walk through the customers to customize their network settings.

• Assist, the Team Manager and carry out the plan of action to guarantee seamless operations.
• Responsible for providing real-time assistance to the agents who are taking in calls. Ensuring the action plan is being followed.
• Closely monitor the AVAYA CMS tool to identify agents engaged in a long call, and immediately listen to long calls to help agents provide congruent resolution.
• Take over escalated calls.
• Pay close attention to the KPIs of the agents, especially the ones that require the most assistance.
• Overseeing the Team to make sure that, in the absence of the team manager, performance goals are accomplished.

Davao, Davao Region, Philippines

• Oversees the day-to-day operations of the restaurant, ensuring that SOPs are strictly adhered to.
• Forecast the daily production and purchases.
• Ensuring that all resources are used sparingly, including utilities, spices, and other assets and stocks to cut costs.
• Responsible for hiring and training newcomers.
• Initiate local store marketing to increase sales during the slack season.
• Assess staff performance for pay raises or regularization.

Calbayog, Eastern Visayas, Philippines

• Oversees the day-to-day operations of the bakery, ensuring that SOPs are strictly adhered to.
• Responsible for labor schedules that anticipate peak and off-peak times to minimize overtime costs.
• Responsible for hiring and training newcomers.
• Assess staff performance for pay raises or regularization.