Responsible for delivering highly visible multifaceted software projects that include new builds, and enhancements of existing hardware and software applications for internal/external customers. Manage expectation of stakeholders; communicate project status to leadership, risk and issue mitigation, capital/ expense, schedule, and resource control; and ensure project team members understand and accept the project goals. Manage relations and dependencies to other projects and/or related activities.Key Achievements: Implemented new business process and web content management system for internal and external customer facing websites.

Manage numerous complex technical projects including new technology implementations, upgrades, and migrations of both hardware and software for external/internal customers. Oversee budget and expense control, risk mitigation, work plans and schedules, resource requirements/allocation, and deliver project progress and status reports. Partner across departmental lines to identify and coordinate training, process standards, policies, and procedures associated with the project.Key Achievements: Developed annual business case with a 5-year cost-saving plan of 20 million dollars. Recognized by VP of Operations for conceptualizing and developing an automated system that performs root cause analysis on network outages, creates a master ticket for outage, and automatically sends out notifications to external/internal customers

Evaluated optimal network capacity utilization, technical scope, and design requirements. Developed project plans to document project scope, schedule, tasks, and risk management. Monitored and controlled project expenditures, prepared progress reports, defined problems encountered, and provided recommended solutions to management. Conducted meetings with stakeholders to determine status of objectives and execute on deliverables.Key Achievements: Increased customer base by expanding CenturyLink network services footprint into new markets.

Created, delivered, and supported solutions, technologies, and data networks for internal users, business units, and customers. Participated in networking designs and their applications which include detailed routing on LAN/WAN networks, IP telephony, security and network monitoring, network troubleshooting, load balancing, and firewalls. Performed routine maintenance, analyzed and repaired digital equipment, and recommended process improvements.Key Achievements: Received high-performance reviews from supervisors and managers. Consistently achieved CenturyLink’s 99% uptime contract obligations.

Oversaw the implementation activities for multiple moderately to highly complex projects/programs. Collaborated with stakeholders to discuss requirements and expectations, address concerns, define project outlines, timelines, and expected budgets. Created and communicated implementation strategies, specifications, and assignments to team members. Ensured projects were completed on time, within budget, and up to quality standards.Key Achievements: Received recognition and numerous awards from supervisors for completing projects under budget and ahead of schedule. Reduced CenturyLink outages in Florida, North Carolina, and New Jersey markets by 90%.