Arnold Choi Email & Phone Number

Elk Grove Village, Illinois, Us

Gate3 is a full service technology consulting firm focusing on software development and fully managed technology solutions. • Responsible for project management, account management, finance and accounting, human resources, and other operational functions.• Develops and implements internal processes to improve efficiencies, client satisfaction, and accountability.• Creates proposals for new and existing clients that capture client expectations, requirements, and timelines. Successfully expanded client base and revenue.• Oversees agile methodology for delivery of final product to client. • Drives improvement of financial health of Gate3 through cost reduction, revenue generation, managing AP, and forecasts.• Fosters a collaborative and accountable work culture to drive growth and progress.

Chicago, Illinois, Us

Everywhere Wireless owns, manages and controls a Gigabit Internet Network, servicing residential and business customers throughout Chicago. The Network is designed and engineered with multiple points of redundancy, including power, distribution and connectivity. EW offers a 99.9% uptime guarantee and can deliver speeds of more than 1,000 Mbps, also known as Gigabit Speeds.• Manages the projects, customer service, NOC and engineering teams.• Promotes an open communication environment based on transparency and accountability.• Made key hires to meet current demands in the areas of projects, network engineering and customer service. Additionally, created a funnel of new new candidates.• Drove the introduction of technology processes to optimize network availability and subsequent customer experience. This includes the startup of a Network Operations Center and an Internal IT Help Desk, and the introduction of key processes related to network planning and operations, project management, change management and incident response

London, London, Gb

Bigstep provides a bare metal cloud solution for big data applications that can be managed using a drag and drop interface or automated through an API. Bigstep’s cloud allows complex architecture to be quickly mapped, rapidly deployed, and easily managed. The bare metal cloud provides the benefit of wire speed networks and high-speed storage systems• Manages a multi-disciplined team in obtaining or updating the following certifications: PCI, SOC2, HIPAA, ISO 27001, 27017, 27018, 20000, and 9001. • Oversaw the initial setup of US operations including real estate, datacenter selection, HRIS, Salesforce implementation, finance, and recruiting.• Part of an operations team that designed, established network requirements, and determined hardware specifications for the infrastructure of the bare metal cloud, Hadoop and Spark clusters, Docker containers, and data lakes. • Oversees a 12 person NOC team in Romania and London that monitored systems 24/7 using Nagios and Zabbix.• Responsible for US operations, including relationships with external partners and vendors, fiscal controls and US operating budget

Chicago, Il, Us

10x Market is a SaaS provider where private companies connect directly with qualified investors. 10x investor members include top investors, private equity firms, family offices, M&A advisors, and corporate investors. The 10x Market SaaS facilitated M&A transactions from introductions of prospects through the 10x Market app to the calculation of take home value and tax benefits using our M&A calculator.• Responsible for all operations including finances and budget, technology and product development of the 10x Market platform. • Managed outsourced development, engineering, and UI teams. Implemented a combination of Swift, Java, and LAMP to develop the 10x Market SaaS.• Processed and translated client feedback to changes that improve performance, user experience, and functionality. • Analyzed marketing efforts to increase subscriptions amongst private equity firms, brokers, and family offices. Extensive research and analysis of industry resulted in changing online marketing strategies.

Chicago, Illinois, Us

Uncommon is a Chicago-based custom mobile accessories brand. The Uncommon product line currently centers on Apple products (iPhone, iPad, iPod, and MacBook cases) and is sold through major big box retailers including Apple Retail stores.• Hired to lead IT transformation of a custom production corporation.• Migrated inventory, accounting, and supply chain management to Microsoft Dynamics ERP.• Coordinated between multiple out sourced development shops to create, standardize, and utilize an API across ecommerce solution, manufacturing software, shipping solutions, and ERP. Resulted in improved production efficiency, reduced supply chain times, diminished inventory risk, and substantial cost savings.• Oversaw daily operation of a small production facility. Implemented targets, metrics, and an escalation system so that all orders were fulfilled on schedule.• Worked with other executives and investors to provide in depth analysis of production, sales performance, costs, projections, and industry trends.

Austin, Texas, Us

Hostway is one of the world’s largest web-hosting corporation with over $140 Million in revenue and 600 employees. Hostway has business lines in shared web hosting, dedicated servers, private cloud solutions, domain name registration, colocation, and white label channel solutions. Served as SVP of Technology and Operations, SVP of Corporate Development, General Manager, Sr. Director of Operations, and Director of Operations while at Hostway.

Austin, Texas, Us

• Led major cost saving initiative to migrate discrete server installations to a VMware and cloud environment. The initiative included a 35% reduction in server count that included testing, staging, production, web, and database servers. Yielded a significant operating cost savings in terms of power consumption, cooling, and manpower.• Responsible for the transfer of all Customer Care functions to Sofia, Bulgaria. The transition was successfully completed with all customer email, voice, and chat being directed to Sofia and realizing an annual savings of over $10 million.• Part of the four person deal team that selected private equity investors, finance solutions, negotiated terms, developed financial projections, and completed the required due diligence necessary to successfully completed multiple acquisitions.• Oversaw the following corporate functions for the company: Facilities, Project Management, Service Delivery, Customer Care, Channel Sales, Purchasing, Legal, and Human Resources

Austin, Texas, Us

• General Manager of Affinity Internet, an acquisition of Hostway’s largest competitor, with over 75 million in revenue and 300 employees. Planned the migration of services, servers, and customer data from Affinity Internet to Hostway’s systems. Responsible for the P&L and successfully reached target goal of $15 million in cost savings. • Created and managed the Project Management Office consisting of a cross-functional team that focused on cost savings and revenue driven projects with internal and external stakeholders. Projects included billing logic audit, new product line launches, legacy system migrations, improving customer experience, revamp of CRM, new diagnostic tools, customer satisfaction surveys, health insurance renewals, and office relocation and remodeling.• Started the Channel Sales team to address the white label hosting and value added services needs of cable companies and telcos in North America. The team responded to RFPs, identified opportunities and won the business of key clients such as BrightHouse Networks, Qwest Communications, Comcast, Cablevision, Best Buy, and Office Depot.

Austin, Texas, Us

• Championed a metric driven initiative to reduce churn and increase retention rates of existing customers. Actions were based on a series of statistical analysis and customer surveys that resulted in continued reduction of churn to below industry average. Resulting actions included repackaging of plans, new dunning processes, new product launches, and loyalty programs.• Responsible for the build-out of Hostway’s flagship datacenter in Chicago. The 30,000 sq. ft. datacenter was built to support Hostway’s new cloud solution, shared hosting platform, and colocation business line. • Negotiated and finalized all key leases for Hostway. These included short term leases, datacenters leases, people space, extensions, and re-negotiations of existing leases.

Austin, Texas, Us

• Created the Customer Service, Technical Support and Billing Teams in Chicago. The process included the development of technical tools, processes, manuals, metrics, and training.• Recruited management and staff.• Managed the North America Human Resources organization. The organization developed the employee manual, employee policies, managed payroll, conducted the benefit provider selection and audits, hiring, terminations and the employee relations.• Maintained corporate and fiduciary responsibility by serving as the Corporate Secretary for all Hostway entities and subsidiaries and one member of the five member Board of Directors, as well as the Compensation and Audit committees.• Oversaw all North American Legal operations. Responsibilities include the management of the two in-house attorneys, one paralegal and all outside legal representation. The legal organization was able to successfully protect, negotiate and arbitrate Hostway from any significant legal actions for over a decade.

Worldwide, Oo

Deloitte & Touche, Transfer Pricing Group is a global team of professionals and economists who are dedicated to providing the full range of transfer pricing services–from assessing risks to coordinating negotiations with competent authorities or to develop an effective, integrated global strategy for managing the many complex issues involved with moving goods, services, and other intangibles across borders.• Constructed financial models to compare profitability of clients’ operations to industry peers. Performed analyses to identify and compensate for differences in operating conditions including seasonality and fixed asset intensity.• Conducted client interviews and industry research to collect information to construct financial models.

Worldwide, Oo

• Analyzed the income statements and balance sheets of comparable companies and industries in an effort to create accurate economic models that assisted with Transfer Pricing Studies• Planned, developed, and implemented a royalty rate database using Microsoft Access for the purpose of benchmarking transactions involving licensing fees and royalty rates.