Arnold Gold Email and Phone Number
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Current Summary/ Open to New Opportunities President/ Vice President of Contact Center Operations, specializing in automotive, healthcare, and gaming.I am a seasoned C-Level executive in Contact Center Operations, specializing in the automotive, healthcare, and gaming sectors. My career is marked by achievements, including co-founding and leading four of the top five industry-leading automotive SaaS eCommerce Call Center Operations within Fortune 500 Companies such as ALLDATA/AutoZone, mPI/Identifix, a Solara Company, Advance Auto Parts, and Motor Information Systems/Hearst.With a strong track record, I have overseen revenues exceeding $2 billion, consistently delivering exceptional results with proven P&L responsibilities and EBITDA exceeding 40%. My leadership has consistently propelled me to be an industry leader in new customer acquisitions, support, and retention. Additionally, I have successfully initiated and managed multiple businesses with profitable exits.Here is an overview of my extensive experience and expertise:Leadership in Contact Center Operations:• I've led diverse teams, including 100+ Inside Sales Representatives, 150 Field Representatives, and 50 Customer Experience Representatives.• My innovative approach includes developing unique Call Center Operations productivity tools.• Proficiency in Data Analytics, encompassing Canned & Ad Hoc Reporting, ensures data-driven decisions.• My expertise extends to B2B eCommerce and driving SaaS sales, maintaining a remarkable 90% customer subscription rate, and consistently acquiring 1,000 new customers monthly.• I've implemented large-scale CRM and ERP Applications in SalesForce and NetSuite, overseeing 27 installations with over 250 seats.Technology Proficiency:• I specialize in Automotive Diagnostic & Repair Disruptive Technologies.• My Predictive Vehicle Maintenance expertise enhances automotive maintenance processes.• I'm skilled in Telematics SaaS Design.• Product Management & Business Development and Design.Skills Set:• Mastery in Inside and Outbound Field Sales.• Proficiency in Internet Marketing, SEO, 3rd Party and Corporate Marketing.• Expertise in Partnership and Vertical Marketing Development.Operations Mastery:• Proficiency in Budgets, Analytics, P&L Finance, and forma projections.• Adept in Call Center Management.• Accomplished in Corporate Management.Specialties:• Automotive Technologies, I stay at the forefront of industry advancements.• I'm an accomplished B2B & B2C Vertical Marketing Specialist, contributing to strategic marketing initiatives.
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Evp- Automotive Ai And Spatial SolutionsWay.ComLas Vegas, Nv, Us
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Cofounder- Sales & Partnership @ SaferideSaferide May 2024 - PresentLas Vegas, Nv, UsWe're making the road safer and more enjoyable by providing all drivers with access to lifesaving and experience-enhancing software for their vehicles. Avoid 80% of collisions with Driver Assistance. Enjoy hands-free cruise with stop/go capability during your commute. Let the vehicle detect necessary maintenance and plan service around your schedule.All are delivered by Saferide and achieved through existing software from leading providers and the open-source community. -
President Call Center Operations | Sales & Marketing Automotive TechnologiesNextphase, Llc Feb 2006 - PresentNextPhase operates a national call center for clients such as Advance Auto Parts and Motor Information Systems/ HearstAreas of Expertise:• Call Center Operations• Telematics and Telemetry Research & Development• Normalization of Automotive Telematics/ Telemetry Data into a hieratical data structure• Specialist in OBDII/ DTC Codes for Automotive Diagnostic & Repair Procedures • Coordinates with clients on sales, customer service, customer training and product development• Proven Customer Retention and Satisfaction Techniques • Grew new product sales by 300%• Improved sales and operational efficiency by 45% with 20% decrease in operational waste• Designed sales and marketing methodologies to achieve customer acquisition and retention goals• Maintains vendor relationships• Significantly reduced the time associated with building sales and marketing teams.• Manages a staff of 200 sales and customer service representatives• NextPhase delivers an innovative, risk-managed, yet proven methodology for acquiring and retaining customers. • NextPhase significantly reduces the time and pain associated with building sales and marketing teams• The NextPhase approach is designed specifically for companies that market and sell into vertical markets • The NextPhase Sales and Marketing methodologies achieve customer acquisition and retention goals through its thoroughly tested and proven “Whole Customer Lifecycle” system. This system targets the material quality, timing, and follow-up sales activities pertaining to product and service rollouts• This methodology is fine-tuned and has been repeatedly implemented with client companies, yielding measurable returns on investment• CRM/ ERP Applications-SalesForce and NetSuite- Implemented 27 large installation -
Vice President Of SalesCarpay Nov 2020 - Jun 2022Venice, Ca, UsI built, hired, and managed the Call Center for Carpay. I implemented NetSuite CRM/ SFA and ERP solutions, with a custom prospect database targeting Buy Here Pay Here car dealerships. -
President Customer Experience And Inside Sales For Advance Auto Parts| Automotive TechnologyAdvance Auto Parts Feb 2013 - Jul 2015Raleigh, Nc, UsOwned and operated NextPhase, LLC, a national call center for Advance Auto Parts eServices division. Sold the call center to Advance Auto Parts in January 2013 and was offered an operations employment role to continue to run the center for Advance.In addition, Since 2003 I have completed 25 large NetSuite / CRM/ ERP installations as either a NetSuite partner, or customer. Some of my larger NetSuite installations, I brought into NetSuite over 1 million customer records, customized 250 data fields and the detailed buying patterns of up to $10 billion in annual sales. I also trained the staffs on how to use NetSuite. -
Co-Founder/ Vice President Of Sales, Operations & Marketing| Automotive TechnologyService Repair Solutions Mar 2003 - Nov 2013Warburg Pincus funded venture (500+ employees) • Directed operations for a $150 million a year company providing software automotive diagnostic repair information tools to over 45,000 shops and 2,500 car dealer customers.• Instituted an inside sales team of 100+• Led a 35 member customer satisfaction/ retention license renewal team achieving a 90% renewal/retention rate.• Acquired a steady 500 plus new repair shop customers per month. -
Co-Founder/ Senior Vice President| Automotive TechnologyAlldata Corp., (Autozone Subsidiary) Jan 1988 - May 2013Memphis, Tn, UsALLDATA is the premier provider of electronic automotive diagnostic and repair information.• Built a loyal clientele base of repair shops paying $180 per month for complete database access. Over 100,000+ repair shops and Do-It-Yourself consumers. • Instrumental in the sale of ALLDATA to AutoZone, a Fortune 500 company and the largest retail automotive parts supplier in the US.• Developed ALLDATA, an online SaaS cloud base service.• Implemented sales strategies adding 800 to 1,000 new customers per month.• Instituted a 100,000-piece-per-month direct mail campaign generating a 2.2% response rate.• Responsible for 70% new customer acquisition, plus a 91% retention rate.• Negotiated a $150 M company sale to AutoZone and a $12M contract serving CA, TX, NY, and NJ BAR programs -
Director Of Operations| Automotive TechnologyEpicor Software Jan 1990 - Jan 2011Austin, Tx, Us• Contracted joint ventures with the American Dental Association, California Dental Association, NY Dental Association and the Texas Dental Association.• Developed medical/ dental practice management and billing software system. • Exceeded revenue targets by 200% above plan for 5 consecutive years. -
Chief Operating OfficerPregame.Com Jan 2008 - Sep 2010UsLargest sports betting support website compliant under United States law. Company provides information, community and customer advocacy to help sports bettors place more knowledgeable bets. • Developed and implemented metrics, indicators, and best practices driving targeted online traffic that converts to paid subscriptions.• Managed 150,000 opt-in daily Emails to customers and prospects for 8 unique email campaigns.• Developed/ maintained SEO organic stack rankings for PreGame into the top 5% Internet sites in the world.• Managed over 1,500 3rd party Commission Junction sales associates.• Generated/implemented reporting analytics to track sales and campaign performance enabling management team to improve operations substantially. -
Co-Founder/ Senior Vice President| Dental Healthcare TechnologyLear Data Corporation Jan 2002 - Dec 2004Cofounded this provider of enterprise-wide systems and electronic databases to dental, hardware and automotive markets. Served as Senior Vice President, Dental Healthcare Technology.• Negotiated the sale of Lear Data to Triad Systems Corporation.
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Board Member And Management Consultant| Veterinary HealthcareVeterinary Information Network Jan 2001 - Dec 2002Davis, Ca, UsServed on the board for the largest veterinary online marketing and database management community with over 40,000 members nationwide.• Expanded the call center operations which resulted in a 20% increase in membership in a 1-year period and led to the company becoming the #1 online veterinary resource.• Created a non-intrusive way to secure advertising revenue sponsorship revenue without appearing to favor one company over another. -
Co-Founder/ Vice President Of Sales And Marketing| Pos Automotive TechnologyAutovia Corporation Jan 1988 - Sep 1996A pioneer in business to business supply chain network exchange of electronic automotive parts.• Raised $32 million in venture capital from several major corporations.• Assembled a work force of over 250 employees and directly responsible for most personnel.• Connected at least 5,000 repair shop customers with over 500 warehouse distributors.• Supervised a powerful customer satisfaction/ retention team and maintained an average 90% retention/renewal rate
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Biomedical Engineering| Medical DevicesBiomedical Engineering Jan 1990 - Dec 1991BioMedcial Engineering is one of the premier suppliers of medical devices
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Founder/ President| AgriculturePacific Coast Mushrooms Jan 1990 - Nov 1991Resting on 20 acres of prime Los Carneros Napa Valley land, Pacific Coast Mushrooms was the first commercial farm in Napa. This was the first company I started where I raised the capital, built the buildings and farmed one of the most complex crops. My mushrooms were sold in gourmet restaurants throughout the Northern California Bay Area.
Arnold Gold Skills
Arnold Gold Education Details
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Napa Valley CollegeGeneral
Frequently Asked Questions about Arnold Gold
What company does Arnold Gold work for?
Arnold Gold works for Way.com
What is Arnold Gold's role at the current company?
Arnold Gold's current role is EVP- Automotive AI and Spatial Solutions.
What is Arnold Gold's email address?
Arnold Gold's email address is ar****@****pay.com
What is Arnold Gold's direct phone number?
Arnold Gold's direct phone number is +1 (540) 362*****
What schools did Arnold Gold attend?
Arnold Gold attended Napa Valley College.
What are some of Arnold Gold's interests?
Arnold Gold has interest in Children, Economic Empowerment, Education, Science And Technology, Arts And Culture.
What skills is Arnold Gold known for?
Arnold Gold has skills like Online Marketing, Salesforce.com, New Business Development, Management, Email Marketing, Product Management, Executive Management, Seo, Project Management, Online Advertising, Operations Management, Business Intelligence.
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