Arnold Jackson Email & Phone Number

Jackson, Wyoming, Us

•Performing functional, Ul, smoke and regression testing on Mobile and Web platforms and devices•Identifying and reporting issues in Jira and monitoring defect status•Creating detailed test cases in TestRail and executing them according to business requirements and technical specifications•Performing browser compatibility testing based on Chrome, Safari. Firefox, Edge•Using Chrome DevTools to check network errors•Taking part in weekly Scrum meetings informing about the findings bug fixesSKILLS: •Mobile Testing Web Testing •Requirements Analysis •Agile Methodologies •Functional Testing • Usability Testing •Regression Testing •Graphical User Interface (GUI) •Analytical Skills •Organization Skills •Problem Solving •Communication •Chrome DevTools •Jira •Android Studio •Unix •ADB •BrowserStack •TestRail •MySQL •Software Development Life Cycle (SDLC) •Xcode • Test Cases

Atlanta, Ga, Us

• Managed a high volume of tickets daily, prioritizing tasks to maintain service standards and reduce backlog.• Identified recurring issues and collaborated with the development team to implement improvements, reducing the frequency of specific customer complaints• Created and maintained FAQ articles and knowledge base documentation, enhancing self-service options for customers. • Resolved inquiries and complaints across chat, email, and phone daily.• Guided UPS personnel through troubleshooting processes, documenting solutions and escalating complex issues to technical teams as necessary.• Conducted training sessions for new users to increase engagement with platform features.• Logged and maintained records of customer interactions and feedback, ensuring issues are properly documented for reference and follow-up.

Green Bay, Wi, Us

• Provide technical support for Schneider’s fleet management and transportation systems, assisting drivers and staff with software and hardware issues.• Managed a high volume of technical support requests for logistics software, achieving a 80% first-call resolution rate.• Assisted users with GPS tracking systems, routing software, and other logistics tools to ensure seamless operations.• Developed training materials and conducted training sessions for staff on new software and tools.• Created and maintained knowledge base articles to streamline support processes and enhance user self-service capabilities.

Troy, Michigan, Us

• Define and document technical procedures and customer solutions. (Maintain and update customer service database.)• Maintain high departmental standards for quality and productivity metrics.• Developed and maintained relationships with internal and external customers, providing exceptional customer support.• Research, troubleshoot, and resolve complex problems independently to provide customer support. • Identify and solve technical and/or system issues with a variety of tools and databases.

Atlanta, Ga, Us

• Develop a shift plan which supports both operation and customer requirements.• Analyzed volume forecast and redirected materials to other buildings within the DFW region resulting in cost savings and effective solutions.• Implemented the kitting process of materials into destination trailers going to same region across the nation.• Collapsed, consolidated, and redistributed materials and equipment to different UPS locations within the metroplex.• Uses work measurement to improve existing processes, identifying opportunities and implementing effective solutions.• Originated actions to improve existing processes by working with operations management to reach desired cost reduction and service improvements by collapsing high volume destinations. • Conducts audits and analyzes internal processes and reports to identify areas for potential operational improvements and efficiencies.• Apply knowledge of small package processes, procedures, and methods to ensure safety, quality, and performance within the operations.• Utilized Microsoft Office products to manage and report on supply chain activities.

Atlanta, Ga, Us

• Develop daily and weekly load plans that optimize the transportation network by reducing excess feeder movements and network handles.• Analyze and optimize supply chain processes to improve efficiency and reduce costs.• Conduct audits and inspections to identify and address quality issues.• Implement inventory management and demand forecasting strategies to ensure optimal stock levels.• Use root cause analysis to identify and resolve quality problems.• Utilized Microsoft Office products to manage and report on supply chain activities.

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Bachelor Of Science - Bs, Business, International Studies, Psychology