Arnold Jackson Email & Phone Number

Jackson, Wyoming, US

• Performing functional, Ul, smoke and regression testing on Mobile and Web platforms and devices
• Identifying and reporting issues in Jira and monitoring defect status
• Creating detailed test cases in TestRail and executing them according to business requirements and technical specifications
• Performing browser compatibility testing based on Chrome, Safari. Firefox, Edge
• Using Chrome DevTools to check network errors
• Taking part in weekly Scrum meetings informing about the findings bug fixesSKILLS:

Atlanta, GA, US

• Managed a high volume of tickets daily, prioritizing tasks to maintain service standards and reduce backlog.
• Identified recurring issues and collaborated with the development team to implement improvements, reducing the frequency of specific customer complaints
• Created and maintained FAQ articles and knowledge base documentation, enhancing self-service options for customers.
• Resolved inquiries and complaints across chat, email, and phone daily.
• Guided UPS personnel through troubleshooting processes, documenting solutions and escalating complex issues to technical teams as necessary.
• Conducted training sessions for new users to increase engagement with platform features.

Green Bay, WI, US

• Provide technical support for Schneider’s fleet management and transportation systems, assisting drivers and staff with software and hardware issues.
• Managed a high volume of technical support requests for logistics software, achieving a 80% first-call resolution rate.
• Assisted users with GPS tracking systems, routing software, and other logistics tools to ensure seamless operations.
• Developed training materials and conducted training sessions for staff on new software and tools.
• Created and maintained knowledge base articles to streamline support processes and enhance user self-service capabilities.

Troy, Michigan, US

• Define and document technical procedures and customer solutions. (Maintain and update customer service database.)
• Maintain high departmental standards for quality and productivity metrics.
• Developed and maintained relationships with internal and external customers, providing exceptional customer support.
• Research, troubleshoot, and resolve complex problems independently to provide customer support.
• Identify and solve technical and/or system issues with a variety of tools and databases.

Atlanta, GA, US

• Develop a shift plan which supports both operation and customer requirements.
• Analyzed volume forecast and redirected materials to other buildings within the DFW region resulting in cost savings and effective solutions.
• Implemented the kitting process of materials into destination trailers going to same region across the nation.
• Collapsed, consolidated, and redistributed materials and equipment to different UPS locations within the metroplex.
• Uses work measurement to improve existing processes, identifying opportunities and implementing effective solutions.
• Originated actions to improve existing processes by working with operations management to reach desired cost reduction and service improvements by collapsing high volume destinations.

Atlanta, GA, US

• Develop daily and weekly load plans that optimize the transportation network by reducing excess feeder movements and network handles.
• Analyze and optimize supply chain processes to improve efficiency and reduce costs.
• Conduct audits and inspections to identify and address quality issues.
• Implement inventory management and demand forecasting strategies to ensure optimal stock levels.
• Use root cause analysis to identify and resolve quality problems.
• Utilized Microsoft Office products to manage and report on supply chain activities.

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Bachelor Of Science - Bs, Business, International Studies, Psychology