Arnold J. Email and Phone Number

• Worked with our development team to integrate an automation system with TeamCity and Octopus.• Deployed and maintained a Docker Swarm environment.• Setup and maintained our company’s confluence websites.• Managed a mixture of 500+ Windows 2008-2012 server farm for our external facing web sites. • Responsible for building, configuring and troubleshooting a 500+ Red Hat/CentOS infrastructure.• Maintained, enhanced, and troubleshooted a Solr and ZooKeeper infrastructure consisting of 200+ Linux servers.• Worked with Product Managers to resolve escalated issues, determine root causes, and deploy intermediate solutions. • Provided direction, planning, and oversight for our datacenter move from Rackspace to AWS. This included setting standards for core infrastructure components as well as defining the overall Security and Server builds principles.• Experienced in architecting solutions for AWS. Considerable time spent working with product development teams on the transforming their applications to be optimized for the cloud.• Designed, tested, and implemented a Stingray Load Balancer in AWS as a replacement for a F5 load balancer. • Installed, configured, and implemented Solarwinds IP Monitor, alerting based on ICMP polling, SNMP polling/traps to effectively monitor our infrastructure, our code base, and the SLA's of our websites.• Served as point person to our IT team for Load Balancing (F5 Big-IP and Stingray), Systems monitoring (Solarwinds IP Monitoring and Zabbix), and SLA report (Compuware APM Synthetic Monitoring).

• Manage, develop, and mentor a team of 5 technical experts in a virtual environment across different time zones, who are responsible for the operations, performance and reliability of PGi’s Global Meet web based product offerings.• Work directly with Web Architects and Development teams to escalate issues, determine root causes, and devise work-around solutions until new software can be deployed. • Responsible for the weekly code deployment process following a release management process that ensure changes are sufficiently tested, track defects and ensure sufficient coverage for after-hours support. • Experienced in architecting solutions for Amazon Web Services. Considerable time spent working with product development teams on the transforming their applications to be optimized for the cloud.• Provide Tier 3 level support for our web based applications deployed on Amazon Linux and Windows.• Manage and support Apache and IIS Web Servers, configured Elastic Load Balancers, worked with Auto Scaling groups in AWS and write and maintain PowerShell and custom JSON scripts.• Manage web production and cost schedules on a daily basis. Ensures deliverable's are completed in a timely and efficient manner and resources are optimally allocated by measuring key business metrics. • Plan, assign, and direct work, leveraging team and individual strengths. Coach and develop team members; hire, fire, assesses, discipline, document performance, recommend salary and classification changes.

• Responsible for the overall direction and effectiveness of the company´s Information Technology • Managed and coordinated all projects within the Information Technology Department. • Designed, implemented, and manage the company's current Information Technology infrastructure.• Built and deployed Microsoft Window servers and installed network routers, cabling, and firewall.• Configured and implanted SonicWall Firewall with content filtering and VPN connectivity.• Migrated the company’s Microsoft Exchange server to Google Apps on-demand service saving over $55,000.• Successfully oversaw all aspects of the company’s split including rebuilding IT infrastructures for both companies.• Built a virtual environment to test infrastructure changes, evaluate new software, and vendor software updates. • Worked with the management team to develop security policies and conducted network systems security auditing.• Managed and maintained the integrity of highly technical programs such as computer monitor systems, vendor-supplied packaged programs, on-demand applications, and telephony systems.

• Managed and maintained a core Cisco network which consists of an ASA 5510 Firewall, Cisco 6505 Catalysts Switch and four Cisco 3950 switches.• Project Manager for two new business acquisitions which involved setting up their network infrastructure as well as connecting that network back into the corporate MPLS cloud.• Project lead on the LAN & WAN design of a multi-million dollar home which included network topology, hardware implementation, cable infrastructure, and user access requirements.• Implemented a traffic shaping appliance to manage a Satellite internet connection in an effort to eliminate excessive usage by evoking and hourly bandwidth cap. • Analyzed and detected holes in backup routines which could have resulted in millions of dollars in losses.• Utilized Spotlight on Exchange, SolarWinds network management software, and Netstumbler to monitor real-time activity on a corporate network.

• Manage the operation of 24 Windows servers; troubleshooting and resolving performance/redundancy problems. • Provide technical leadership and problem determination/resolution on a variety of IT issues to users, technicians, and Help Desk personnel.• Assigned tasks and help desk request to Senior Technicians utilizing Remedy Action Request System.• Team leader for the VMware implementation project that virtualized low demanding license and print servers. • Developed and deployed two virtualized Windows 2003 Standard servers – License server and Print server.• Rebuilt file servers, print servers, and license servers to comply with a company wide standardization initiative. • Implemented a disk space allocation policy and a file blocking policy using Veritas Storage Exec.• Administer and provide troubleshooting/problem resolution on specialty areas (such as AutoCAD, ProjectWise InterPlot, Plotters, OCE Printers, and Xerox CentreWare).

• Supervised technical support functions for the company and delegated tasks to a help desk support person. • Maintained, upgraded and configured 12 Window servers and over 300 users in multiple locations.• Diagnosis and configured Cisco PIX 501 and 515 firewall routers. • Supported and managed a Cisco 3000 VPN concentrator to enable VPN connections for 9 remote locations.• Managed a Blackberry Enterprise Server (BES) and over 50 blackberry devices. • Maintained Active Directory, created Group Policies, and supported an Exchange server.• Deployed and maintained a Serial Attached SCSI (SAS) for additional storage and backup routines.• Implemented Windows Server Update Services (WSUS), allowing automatic downloads of hotfixes, updates, service packs, device drivers and feature packs to clients from a central server.• Developed a plan of action procedure for disaster recovery, departmental rules of engagement and company wide technical support policies.

• Provided desktop support for 6 Windows based servers, over 100 users and computers at 3 different locations. • Managed users and computers in Active Directory, reset passwords, enabled and disabled accounts, added and removed users from groups, roaming profiles, and managed computers over the network.• Administrated a Microsoft Exchange Server 2003 with over 100 mailboxes and Public Folders.• Improved the company-wide disaster recovery plan by deploying a Tape Library, VERITAS Backup Exec and implementing offsite tape storage. • Managed a Citrix MetaFrame Server by publishing applications and maintaining connection licenses. • Utilized Intuit Track-IT 6.0 to manage Help Desk work flow, maintain inventory, and track purchasing. • Maintained Nortel phone system by created and managed user mailboxes, extension relocation, and basic hand-set programming.• Provided user support for Palm and Blackberry PDA devices.

• Created a Terminal Server Farm with 5 Windows Server 2003 Standard Edition servers.• Implemented a Software Network Load Balancing cluster to enhance the scalability and availability of the mission-critical proprietary software.• Redesigned a disaster recovery plan using a Network Attached Storage (NAS), VERTIAS Backup Exec 10.0, and Robotic Tape library.• Provided technical assistance to 30 staff members assisting with network access, printing, and application software which reduced service and support calls by more than half.• Maintained Active Directory users, computer accounts, setup new users’ workstations and telephones.• Monitored network traffic and made necessary recommendations for additional resources or hardware.• Managed an MDaemon email server with over 400 email accounts.• Designed an email-on-demand form system using MDaemon, HTML, and Dreamweaver 8.0.

• Performed on-site analysis, diagnosis, and resolution of complex computer problems.• Installed, configured, and repaired computer systems and peripherals.• Created EDI-CSD’s website using HTML, Dreamweaver, and ASP.net.• Developed and compiled technical resource information to be used by internal and external customers.• Communicated technical information, concepts, and solutions in a professional and friendly manner that established, maintained and improved the relationship with the customer.

• Assisted in planning and implementing a new accounting system.• Created high level database designs and process flow charts.• Diagnosed basic network issues, software resolution, and printer problems.• Analyzed performance problems and recommended solutions to enhance functionality, reliability and usability.

• Planned and implemented a time evaluation system.• Developed a project costing systems in C++ for the Sales Department. • Performed database backups and restorations.• Analyzed and developed workarounds to difficult problems for timely solutions.• Performed routine computer maintenance on hardware and software.