Arnold L. Nsengiyumva Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Managed the delegation of 100+ claims per day to case managers in accordance with their experience and organizational work coordination guidelines.
• Oversaw task management for 500+ claims per week.
• Worked to introduce and promote improvements in the claims assigning process.
• Responsible for the maintenance of several databases, data collection and sorting, monthly reporting, and numerous administrative tasks for multiple departments.

Edmonton, Alberta, Canada

• Provided administrative support to the Customer Service Department by adapting to any role required of me to support organizational goals
• Managed 80+ tasks per day on closed claims, determining priority and action required for completion
• Participated process creation and implementation of a batch of new duties assigned to the Administrative Team

Edmonton, Alberta, Canada

• Built a rapport with clients to serve their everyday banking, business banking, and long-term financial needs
• Supported branch success through the completion of administrative work such as data entry, internal branch reporting, and maintaining confidential client information
• Generated revenue and contributed to an overall branch sales strategy while achieving individual, team, and organizational goals

Edmonton, Alberta, Canada

• Maintained high standards of customer service while taking on large volumes of interactions and requests
• Worked within a team to serve an average of 100+ customers every hour
• Primary point of contact for all guest inquiries
• Alberta Gaming, Liquor, and Cannabis certification

Edmonton, Alberta, Canada

• Provided administrative support to a team of social workers serving an average of 50+ youth experiencing homeless and trauma daily
• Worked to address food insecurity, housing needs, and unemployment
• Built strong relationships with clients to promote enhanced life outcomes
• Connected clients to available resources and aids

Edmonton, Alberta, Canada

• Facilitated the running of a summer camp designed to promote the physical, mental, and educational well-being of children
• Created a fun, safe, and inclusive environment for a diverse group of 50+ daily campers between the ages of 6 and 15
• Responsible for creating schedules, keeping attendance records, and maintaining profiles of all camp attendees
• Built meaningful relationships with staff and other campers