Arnold Sze Email & Phone Number

Snoqualmie, Wa

• Providing technical support for Clinical Engineering, Nursing, & IT hospital staff remotely over the phone• Maintaining active RDP credentials and documenting incoming & completed service call tickets in Zendesk • Hired as apprentice & then promoted to an engineer that had been regularly recognized as a top performer

Tacoma, Wa

• Served as an all-day in-classroom resource for 45+ AVID students while also providing guidance for adopting collaboration and leadership strategies in preparation for rigorous courses at the high school and college level• Offered all-week after-school math and science-focused general tutoring to Meeker Middle School students in subjects such as CTE, Algebra, and Geometry; awarded bimonthly staff award for superb tutoring resulting in a 10% average increase in tutored student’s grades• Recruited an additional AVID tutor while also training and guiding them through proper position procedures

Redmond, Wa

• Taught after-school classes about computer science concepts, project planning, and public speaking-presentation skills to youth by employing coding lessons in MIT's Scratch and Python, results-based enrichment material, and project-based learning throughout 4 seasonal sessions at 4 elementary schools and 4 community centers• Communicated with parents, teachers, and other personnel to promote student safety and to understand the learning needs of specifics students while ensuring that managed center space is treated with respect and that the equipment (laptops, TV Monitors, etc.) is being properly used and cared for.• Implemented classroom management skills while also gauging student progress and changing coding lessons accordingly to match student skill level; maintained a 100% student retention rate barring roster rearrangements

Tacoma, Wa

• Tracked Safe Streets staff reimbursements for Finance Director using Microsoft Excel• Planned the agendas and participated in weekly meetings with Student Youth Leaders to cultivate leadership, project planning, effective communication, teamwork and other transferable skills• Supported various events focused on the implementation of prevention & community action projects such as Internet Safety Nights at local middle schools

Tacoma, Wa

• Instructed 20 summer high school students in computer science and leadership skill-building through video game development curriculum and through career exploration activities• Acted as a liaison between the students, campus community, family members and program administration through steady collaboration with other instructors• Adhered to proper Math Science Leadership programmatic policies regarding all legal, learning, growth and behavioral areas

Tacoma, Wa

• Conducted 90+ eyewitness memory research assessments while managing research data, facilitating the completion of documentation by participants, and keeping detailed records of data collection sessions in research administrator logs• Delivered clear and detailed information; verbally to research participants, in written documentation of research data to project coordinators, and through a symposium presentation developed with a colleague to a group of academic peers• Trained 3 junior research assistants to adhere to proper procedures, policies, and regulations for gathering data by positively reinforcing successful performance

Puyallup, Wa

• Under the general supervision of the Director of Operations, communicated with personnel across departments in-person, by phone, and email using MS Outlook to schedule meetings, organize various competing priorities with MS Excel, and handle time-sensitive projects that involved using MS Word and MS PowerPoint• Updated and revised a Customer Relationship Management database with 330+ customer records that included contact information, customer case notes, and relevant files using MS SharePoint in a timely and accurate manner• Within a fast paced office environment, performed other additional duties as assigned by the HR, Marketing, and Small Business Program departments such as recommending ATS software for the HR Director to recruit and hire new workers

Master'S Degree, Cybersecurity And Leadership, Gpa: 3.85

Bachelor Of Arts - Ba, Interdisciplinary Arts & Sciences; Minor In Applied Computing & Business Administration, Gpa 3.69

Activities and Societies: Psychology Club at University of Washington Tacoma, University of Washington Tacoma Students Together Empowering.

Psychology, Gpa 3.83

Activities and Societies: Washington State University Student Board of Entertainment, Pacific Northwest District Circle K.