Arno Moolman Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

Information Systems Operations & Strategy Manager

Cape Town Area, South Africa

Leadership• Provide leadership & accountability for IS activities, improve IS competencies & overall efficiency.• Engage in ongoing communication with IS Team to identify IS products & services that can directly & indirectly improve Member care, operational efficiency, & major initiative’s• Lead, manage, & coach the IS Team to achieve the objectives outlined in the strategic plan.Strategy• Establish, implement & monitor the IS Strategy to meet both short & long term goals, objectives, policies & operating procedures• Partner with stakeholders to ensure that the technology strategy is aligned & in sync with the clinical & business strategy• Develop the IS business plan; control operational budget & expenditures• Educate senior management about IS technologies, trends, opportunities & threats• Evaluate costs & future expectations on a ROI basisOperations• Link & apply complex technologies to business strategies as the SAMWUMED & demand on IS continue to grow• Continue staff development; coach & grow the team• Provide leadership & operational management of all IS infrastructure & ApplicationsInnovation• Keep abreast of evolving clinical & business priorities & goals to ensure IS functions are being provided according to industry best practices.• Develop & convey a clear vision; give a fresh perspective on innovationSecurity• Develop & enforce policy & procedures to ensure the protection of the IS assets & the integrity & privacy of information entrusted to or maintained by the system• Educate & provide best practices of POPIA & data security. Data• Continue to build the data warehouse & move into strong data analytics & BI• Provide leadership, knowledge & technology support for data analytics, population health, & reporting.• Through experience, knowledge & continuous education, keep executive leadership & the board apprised of the use & scope of data.

Cape Town Area, South Africa

• Responsible for Configuration and Release Management of • Business Intelligence BI component including SAP HANA, SAP Data Services, Business Objects A40, Teradata, Informatica and Cloudera.• Responsible for maintaining software configuration management build & version control tools and processes.• Responsible to schedule, coordinate and monitor releases, builds and installs into the dev, system test, pre-production and production environments.• Responsible for operation support and maintenance of all dev, test, pre and production environments.• Enforce configuration control procedures to ensure the integrity of systems, services and service components is maintained.• Delivery of formal documentation and the application of industry best practice work methods.• Thorough knowledge of ITIL Configuration, Release and Change processes.• Continues Delivery Toolsets• Change Management• Version Management• Release Management• Configuration & Deployment Management• Excellent understanding of ITIL Governance.• Software Development Life Cycle SDLC.• Service Management Processes.

Cape Town Area, South Africa

Project Management• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Directs technological research by studying organization goals, strategies, practices, and user projects.• Completes projects by coordinating resources and timetables with user departments and data centre.• Verifies application results by conducting system audits of technologies implemented.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.

Cape Town Area, South Africa

Project Management • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Directs technological research by studying organization goals, strategies, practices, and user projects.• Completes projects by coordinating resources and timetables with user departments and data centre.• Verifies application results by conducting system audits of technologies implemented.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.

Cape Town Area, South Africa

• Provide Consulting Services for the Migration of the Metropolitan • Data Centre from Cape Town to Johannesburg• Auditing of Data Centre and Servers• Reporting• Migration of Servers• Decommissioning of Servers• Business Analysis

Cape Town Area, South Africa

IT Service ManagementResponsible for Service Management the ICT division. The Service Delivery Manager (SDM) is responsible for coordinating the resources and activities of both external suppliers and internal teams to ensure that company IT delivers the best possible value of IT to the business. Responsible for Incident Management, Service Request Fulfilment, Vendor Management, Problem Management, Change & Release management, SLA Management and Configuration Management. Build and develop a team that ensures the prevention, expedient recovery and resolution of IT problems that impacts the business. Management of Infrastructure, Datacentre and Staff.Key Responsibilities:• Service Level Management- ensure that agreed service levels are consistently met• Governance- implement governance principles to ensure the efficient management of service management• Continual Service Improvement- continual improvement of services and processes and the execution thereof.• Incident Management- ensure the efficient management of incidents by resolving incidents within the specified service level• Service Requests- ensure all service requests are sufficiently delivered within the specified service level• Problem Management- ensure that the root cause of incidents is investigated• Knowledge Management- manage the Service Desk knowledge in a structured manner that allows for easy access• Change and Release Management- manage changes and release to the ICT environment to reduce impact to the business• Configuration Management- manage the Configuration Management Database (CMDB) to ensure that it is current and accurate• Vendor Management- management of vendors to sufficiently support and achieve the agreed service levels• Reporting- report on all managed processes that enables management of the service management environment and decision making

Cape Town Area, South Africa

Responsible for Service Management the ICT division. The Service Delivery Manager (SDM) is responsible for coordinating the resources and activities of both external suppliers and internal teams to ensure that company IT delivers the best possible value of IT to the business. Responsible for Incident Management, Service Request Fulfilment, Vendor Management, Problem Management, Change & Release management, SLA Management and Configuration Management. Build and develop a team that ensures the prevention, expedient recovery and resolution of IT problems that impacts the business. Management of Infrastructure, Datacentre and Staff.Key Responsibilities:• Service Level Management- ensure that agreed service levels are consistently met• Governance- implement governance principles to ensure the efficient management of service management• Continual Service Improvement- continual improvement of services and processes and the execution thereof.• Incident Management- ensure the efficient management of incidents by resolving incidents within the specified service level• Service Requests- ensure all service requests are sufficiently delivered within the specified service level• Problem Management- ensure that the root cause of incidents is investigated• Knowledge Management- manage the Service Desk knowledge in a structured manner that allows for easy access• Change and Release Management- manage changes and release to the ICT environment to reduce impact to the business• Configuration Management- manage the Configuration Management Database (CMDB) to ensure that it is current and accurate• Vendor Management- management of vendors to sufficiently support and achieve the agreed service levels• Reporting- report on all managed processes that enables management of the service management environment and decision making

Cape Town Area, South Africa

 As Data Centre Operations Manager, my primary function was to lead service delivery and technical operations functions.  I was responsible for delivering the strategy for Operations in conjunction with my colleagues. My strategy covered the Operational areas of Service Engineering, Service Delivery, Customer Service, Technical Support and Internal Systems for the effective delivery of FuzeCloud Services.  As Data Centre Operations Manager, I was fully responsible for leading and driving the operations team towards service excellence.  My primary focus of this position was to develop and implement an industry leading operational model that would allow the Fuzecloud to deliver service excellence for its client base. By placing an emphasis on service delivery and the process of education, for staff and client and the operations team.Data Centre Operations Manager key focus areas were but not limited to: • Service Desk Management.• Maintenance Management. • Response / Incident Management. • Service Delivery Management. • Technical Operations. • Security Management. • Research & Development. • Vendor Management.• Financial Management.• Business Continuity.• Disaster Recovery.• Asset Management.• Documentation.• Windows Server Operating Systems (2008/2012/2016) • Microsoft Back Office Technologies • Active Directory, Office 365, Exchange Server or SQL Server.• DELL and HPE and Fortinet and Mitel Hardware.• Veeam Backups• Symantec Anti-Virus• N-Able and Manage Engine Management Tools• Windows 7 / 10 • DELL, HP, Lenovo PCs and Notebooks.• LAN, Fiber and WIFI and MPLS WAN.

Cape Town Area, South Africa

• IT Management to ensure maximum availability/uptime of the Servers for Retail Activate Call Centre and Distribution IT• Responsible for the configuration, setup & Maintenance of all IT infrastructure services including all Hardware (PC’s & Servers), Printers, MFP devices, desktop applications, Server applications, Local and Wide Area Networks, IT security and telecommunications. • Development and implementation of new IT systems. • Assisted the existing Help Desk with call escalations.• Developed and maintained a strict backup and disaster recovery plan for Old Mutual Activate.• Implemented, monitored and enforced the IT policies.• Reported to the Old Mutual Activate Group Manager on all aspects of IT Department operations. • Provided Server Management and Escalated Remote Desktop Support • Managed Servers Daily, Backups Event Logs, Updates and Security.• Systems Maintenance and Administration on Windows Server NT, 2000, 2003 and 2008. Active Directory, Group Policies, Exchange 2007, SQL, HP & Dell Servers, IIS, DHCP, WINS, DNS, File & Print, WSUS, RAS, FTP, Intranet, Symantec Backup Exec, Windows 7, Vista, XP Pro, RIGHTFAX, VMWARE, Virtual Server and Hyper-V, Strict SLA Control. Cloud Migration, WIFI, Wireless Ruckus.

Cape Town Area, South Africa

Provided Server Management and Remote Desktop Support to our International ClientsManaged Servers Daily, Backups Event Logs, Updates and Security.Systems Maintenance and Administration on Windows Server NT, 2000, 2003 and 2008. Active Directory, Group Policies, Exchange 2000, 2003, 2007 and 2010, Terminal Server, SharePoint, SQL, Citrix, Sonicwall, Fortinet, Cisco Pix Firewalls, HP & Dell Servers, IIS, Apache, DHCP, WINS, DNS, File & Print, WSUS, RAS, VPN, TCP/IP Routing, FTP, Intranet, Arcserve and Veritas/Symantec Backup Exec, Windows 7, Vista, XP Pro, Windows 2000, NT. Black Berry Enterprise, Windows Mobile. Managed Anti-Virus and Spam, VMWARE, Virtual Server and Hyper-V, Cloud Hosting. Netsuite and Kaseya. Strict SLA Control.

Cape Town Area, South Africa

Provided Server Management and Remote Desktop Support to our International ClientsManaged Servers Daily, Backups Event Logs, Updates and Security.Systems Maintenance and Administration on Windows Server NT, 2000, 2003 and 2008. Active Directory, Group Policies, Exchange 2000, 2003, 2007 and 2010, Terminal Server, SharePoint, SQL, Citrix, Sonicwall, Fortinet, Cisco Pix Firewalls, HP & Dell Servers, IIS, Apache, DHCP, WINS, DNS, File & Print, WSUS, RAS, VPN, TCP/IP Routing, FTP, Intranet, Arcserve and Veritas/Symantec Backup Exec, Windows 7, Vista, XP Pro, Windows 2000, NT. Black Berry Enterprise, Windows Mobile. Managed Anti-Virus and Spam, VMWARE, Virtual Server and Hyper-V, Cloud Hosting. Netsuite and Kaseya. Strict SLA Control.

Cape Town Area, South Africa

Active Directory Migration Project from Novell to Microsoft Windows Server 2003.

Sawbridgeworth Hertfordshire United Kingdom

• Provided Managed Services IT Support to 10 Schools in the Cambridge area, for Systems Design, Implementation, Maintenance and Administration on • Windows Server 2000 and 2003, Active Directory, Group Policies, Exchange, Terminal Server, SharePoint, Sonic Firewall, HP Server and Switches, IIS, Apache, Moodle Educational Portals, DHCP, WINS, DNS, TCP/IP Routing, Intranet, 3Com Wireless, Arcserve and Veritas Backups, Gentoo Linux and Compaq Thin Clients, Windows XP Pro, Windows 2000, Windows 98.

• Network Design and Implementation• Systems Administration of Network.• Windows Server 2003• Exchange 2003• Information Technology Education to more than 1000 Students.• Microsoft Office Support• Troubleshooting

Cape Town Area, South Africa

 Schools IT Unit – Khanya Project. Network Project Planning. Telecommunication Project Planning. Network Rollouts in schools. School Computer Lab Rollout Server Administration Windows 2000 Server and Novell.

Cape Town Area, South Africa

Systems Design, Implementation, Maintenance and Administration on Enterprise Scale Servers Windows NT, 2000, Exchange, Microsoft SMS, Terminal Server, Firewall, RAS, SQL, IIS, Trend Anti-Virus, In Store Network Radio, Citibank, Digiview, IBM Servers and NetApp Filers. Y2K Compliance.

 Computer Repairs and Upgrading. Student Training. Outsource contracting. Network planning. Network Design. Project Implementation. Local and Wide Area Networks.

 Telephonic diagnostic of Internet dial-up connections.  Repair of dial-up problems. Administration of dial-up accounts. Systems administration and line monitoring.

Cape Town Area, South Africa

PC’s Sales and Repairs.

Chief Information Officer Cio Management Program, Information Technology

Information Technology Management, Computer/Information Technology Administration And Management

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Sap Hana Ha100, Sap Business Intelligence

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Sql Database Fundamentals

Devops With Visual Studio Team Services And Team Foundation

Modern It: Devops To Itil, Creating A Complete Lifecycle For Service Management

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Cybersecurity Reference Architecture

Introduction To Data Science

Devops Practices And Principles

Continuous Integration And Continuous Deployment

It Project And Portfolio Management In The Cloud

Computer/Information Technology Administration And Management

° Basic Communication and Relationship Skills ° Business Writing ° Managing Your Time for Success

Microsoft Managing Office 365 Identities And Services

Cobit 5 It Governance

Itil Foundation V3

Vmware Vsphere: Install, Configure, Manage [V5.0]

Microsoft Internet Security And Acceleration (Isa) Server 2006, Configuring

Microsoft Fundamentals Of Windows Server 2008

Microsoft Windows Mobile Specialist 2008

Microsoft Windows Server 2008 Active Directory

Microsoft Designing A Windows 2000 Active Directory Infrastructure

Microsoft Exchange Server 5.5 Concepts And Administration

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Microsoft Certified Systems Engineer Mcse, Information Technology

° Networking Essentials ° Implementing and Supporting Microsoft Windows 95/98 and NT ° Administrating Microsoft Windows NT Server.

Microsoft Certified Professional Mcp - Implementing And Supporting Microsoft Windows 95/98, Information Technology

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Diploma In Information Systems And Programming, Information Technology, Diploma

° Information Systems ° Systems Analysis ° Financial Accounting ° C ++ Programming ° Cobol Programming ° Pascal Programming ° Dbase.

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Matriculated, English, Afrikaans, Mathematics, Physical Science, Accounting, Business Economics