Ali N. Email & Phone Number

Irvine, CA, US

San Francisco, CA, US

• First engineer on team handling Tier 1-Tier3 issues. Customers are security engineers at SMB & large enterprises.
• Examined logs and codebase (Typescript) to understand and solve customer technical issues
• Reproduced bugs to surface defects to engineering and design opportunities to product managers
• Cross-functional teamwork with customer success, engineering, and product to ensure positive customer experiences and drive retention
• Authored first operational onboarding guide to accelerate new hire and contractor onboarding

US

• First dedicated information security role at company. Responsible for launching and managing internal security program and supporting compliance and privacy requirements.
• Assessed environment internally against CIS Controls Level 1 framework
• Created process for sales to request vendor security questionnaires and supporting documentation for customer presentation
• Performed vendor privacy and security review for all new software purchases and created a structured question list for evaluations
• Reviewed product roadmap proposals for privacy risk (CCPA/CPRA, FERPA, COPPA, etc)
• Liaised with external retained privacy counsel and external virtual CISO

US

• Broad responsibilities across IT Operations, Compliance, and Security
• Managed daily IT operations for fully remote company, with strong emphasis on creating and formalizing policy and consolidating systems to support company growth and scale, as well as team and cross-functional projects
• Performed internal assessment and participated in preparation of HECVAT, an industry-specific security questionnaire widely used in the sales process
• Authored policies for initial SOC 2 audit preparation to support selling into security-conscious market
• Privacy compliance assessments for vendor software offerings
• Researched state-specific and federal privacy laws in order to support operational and product compliance

US

• Managed IT implementation projects for software tools across the company.
• Evaluated, configured, deployed, and integrated cloud products for business units
• Admin: Okta, AWS, Google Workspace, JIRA, Zoom, Slack, Notion, Mosyle among others
• End user security incident response as needed

Lehi, UT, US

• Responsible for configuring, deploying, supporting and responding to basic security issues for Windows 10, MacOS, and AWS workspace environments for approximately 1600 end users on a team of 11 technicians based in 3.
• Led research and recommendation portion of executive-sponsored employee career satisfaction initiative for IT department during second quarter of 2020 and presented results to leadership and peers, which resulted in.
• Process improvement: reduced IT device/peripheral spend by $250K and forecasting risk by $500K by designing inventory management procedures for devices and training global IT helpdesk teams on new inventory processes
• Providing project management for all new hires and contractors receiving corporate equipment worldwide during Covid-19 office closures in 2020-2021; cross-functional role coordinating IT, Procurement, and HR workflows.
• Cross-functional projects/SME: consulted with software engineering team on design of page quality metrics and grading algorithm leveraging my professional knowledge of genealogical research; aspects ultimately.

Lehi, UT, US

• Performed original archival family history research in 4 research languages (French, German, Spanish, Latin) and wrote academic reports on conclusions of research for over 100 private and institutional clients, with.
• Maintained 72% average utilization rate for client billable hours (billed in 6-minute increments) by managing tasks in order to maximize productivity
• Assisted Technical Program Manager in selecting and deploying cloud-based content platform for division
• Participated in UX design meetings with Product teams to assist in understanding power user needs and use cases for various features for Ancestry.com core website
• Transferred internally to IT as a self-taught technician

San Francisco, CA, US

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

Fetch offered an early ML tool for automating web scraping that was resilient to minor website code changes. I analyzed target websites (including source code, browser-dependent features, http request headers, etc) to train the ML on the most efficient/robust path to the desired data, as well as monitored data quality and built/presented customer demos..

London, England, GB

Master'S Degree, History

Bachelor’S Degree, English Literature

Software Development