Arthur Rocheford Email & Phone Number

San Diego, Ca

Menifee, Ca

Design,‭ ‬implement and maintain Windows based networks for‭ ‬Small Businesses.‭ Managed service support to over‭ ‬100‭ ‬networks environments with focus on‭ ‬B2B applications and optimizing business workflow.Provided end user training and proactive budgeting and technology‭ ‬forecasting.‭

Century City, Ca

Provisioned, installed,configured and maintained training system environment (Win/Lin ) hardware, software, and supporting infrastructure.Offered 3rd level customer support Installed, maintained and upgraded the ERPM multi-tier solution in-house and for external clients. Designed and implemented all technical training and content to internal, external customers both domestically and internationally.Presented instruction to domestic, international, public, private and academic institutions. Co-administered the Dell Compellant SAN (1000 TB) .

Rancho Cucamonga, Ca

In charge of supporting a Redundant 400+ Windows 2003/2008 server Datacenter consisting Dell Proliant servers and IBM Netapp storage, Audiocode Appliances and Symon touch screens. Subject Matter Expert (SME) and performed server support via the following: Microsoft SCCM, BMC Patrol, Tivoli, Netcool, HP Integrated Lights Out and Webex, Lead the following software support, Genesys multi-tier CallCenter Solutions, Qfiniti Reporting and Symon Communications Software. Lead the patch management process for the Genesys 7/24 environment and implemented the process monthly In charge of a 1.6M Data Center refresh involving 2 locations and 200 servers per site.Co-managed a 2.3M HP Server hardware refresh including new racks, cooling and server room build out. Created daily reporting templates for CIO morning updates.

San Diego, Ca

Design,‭ ‬implement and maintain windows based networks for‭ ‬Small Businesses.‭ Managed service support to over‭ ‬100‭ ‬networks environments with focus on‭ ‬B2B applications and optimizing business workflow. Provided end user training and proactive budgeting and technology‭ ‬forecasting.‭ An Analyst supporting the Websense Worldwide consumer base having the following responsibilities: Engineering application installation and support solutions across 5 Websense filtering platforms via Service Center and Log Me In. Daily troubleshooting with systems installed on Windows 2003/2008 servers, Cent and RedHat Linux Operating Systems.Provides DBA solutions and engineering against MSDE2000, SQL2000, SQDesign,‭ ‬implement and maintain windows based networks for‭ ‬Small Businesses.‭ Managed service support to over‭ ‬100‭ ‬networks environments with focus on‭ ‬B2B applications and optimizing business workflow. Provided end user training and proactive budgeting and technology‭ ‬forecasting.‭ L2005 & 2008 servers ( DB creation via OSQL, Attach/detaches, DB moves etc)Configuration and troubleshooting experience with the following proxies: Cisco ASA/PIX, Juniper, Microsoft ISA etc utilizing Wireshark, netstat, tracert etc.Daily Involvement in Knowledge Base authoring and solution generation.

Plano, Tx

An Infrastructure Analyst supporting the General Motors Worldwide Infrastructure and Environment contract having responsibilities for Windows server infrastructure support as requested by the GM client, and fielding 3rd and 4th level break fix calls. Following defined EDS and ITIL protocols and guidelines, I performed within the following processes: change, patch, incident, problem and incident. Performed technical/cost analysis, design, testing, documentation, and deployment which was required before I could recommend or perform any troubleshooting or changes to a infrastructure and/or server component used within the GM Worldwide networks (GMAC, GM Europe, GM Latin America, GM North America). All patching, changes etc. were made via Alturis, Remedy, Opsware and/or Service Center tools. Additional responsibilities include the role of a Subject Matter Expert (SME) Technical Point of Contact (TPOC) for Managed Storage Migration- HBA / Powerpath issues. Acted as Lead for the Change Management Team where I defined and planned the approach to resolve the incidents through engineering analysis in support of the incident request, identified the expertise required to complete task, developed, managed, and tracked scheduling of complete solution to ensure on-time delivery of Problem/Change Requests solutions. I prepared all technical data (written & verbal) and presented it to the appropriate team (change, problem, configuration, release, and incident) via weekly meetings. Charged with keeping team leads informed of current status. Presented technical/program management issues to the GM Client, Vendors, and Upper management for team issue remediation. Documented all activity as it occured for input into the Configuration Management Database (CMDB).

San Diego, Ca

A technical Instructor for the Windows NT4, 2000, 2003, Exchange 2003 and SQL Training Programs. Developed, Implemented, and managed the training of new instructors utilizing the IBSTPI standards for technical training.Scheduling manager for 20 instructors.Over 4000 hours spent between classroom and lab instruction helping students gain credentials, or re-certifying their credentials with Microsoft products.Collaborated with colleagues developing an IT Practicum that tests the application of a student’s true skill set in the areas of Microsoft, Cisco, and CompTia.Over 500 hours spent developing and implementing Microskills proprietary curriculum.In charge of supporting a 20 server test environment.

A Contract Systems Engineer / Trainer involved in planning physical and logical topologies, implementing server load balancing and clustering, developing server utilization plans, implementing Novel to NT server migrations as well as GroupWise to Exchange Migrations, implemented medium to large scale Office 2000 deployments and mid-scale NT4 client deployments. Installed mail servers and carried out all associated tasks i.e. created mailboxes and distribution lists, implemented home folders, created sites and configured connectors to link them and Tackled client/server troubleshooting tasks.“Favored” contractor at the Intel/Folsom Campus (8,000+ mailboxes) involved in troubleshooting NT4/Exchange 5.5 communications problems, specifically large message delivery and load balancing issues. Messaging Subject matter expert (SME) involved in planning physical and logical topologies, implementing server load balancing, clustering and developing server utilization plans.Worked with Compaq on the Insight Manager XE Courseware Development Team as a Technical Writer/Consultant creating web-based instructional curriculum.Nationwide technical trainer delivered classes to Fortune 500 companies (H-P, Pac Bell, Intel, EDS, Visteon, Ford Motor Co, Dalmer-Chrysler, GM, IKON, New Horizons and Executrain among others)

Greater San Diego Area