Arock Roy S Email and Phone Number

Professional Lead Analyst with more than 13 yrs years of experience in BSS/OSS systems in Telecom industry.Involved in Production Application Support, Order Provisioning, Business Analytics, Transition Management and Enterprise Solution Architecture.PROFILE SUMMARY  Hands on experience in IT industry in Telecom domain in Production/Application Support, Incident Management, Order Provisioning, Data Migration and Transition Management. Expertise in communicating effectively with Clients, Project Managers, Product Owners, and Development/Application Support Members to facilitate understanding of deliverables, estimates, and prioritization. Hands on experience in Enterprise Solution Architecture in delivering critical ServiceNow Service Transformation Project for Incident/Problem Management and TM Forum API’s complaint E-bonding solutions. Proven experience as Business Solution Analyst at Client site to understand the requirements and translate the same into Product Offerings. I.e. Offer Strategic/Tactical solutions. Rich experience in building Knowledge Management content for Customer Service Operations & Application Support teams. Strong collaboration skills and the ability to engage with team members, fostering a high degree of commitment to quality, delivery and client satisfaction. Thoughtonomy Certified Practitioner; with fair knowledge on RPA tools like Blue Prism and UiPath. Single point of contact for Transition of Knowledge/Supporting Shadow Phase of Migration from WLMS2 to Enterprise Cloud for Provisioning Stream. Developed Tactical Solutions to ensure Customer Accurate Billing during terminations as per Ofcom regulations. Performed Billing Deep dive analysis to reduce Mediation & Rating failures. Effectively Handled Defect Management and Prioritization of open defects to improve Order Completion percentage. Presented the need for “Ticket Prioritization approach” to BT and ensured the successful launch of the same. Hands on experience in Data Analysis, Reconciliation and Rectification of the same for in-life customers.o Includes Calling & Network features such as Caller Display, Call Waiting etc.o Active/Inactive lines within Suppliers. Managed security and governance for in-life servers for Talk Talk to reduce open vulnerabilities by planning vendor updates without service impacts. Reduced operation cost by evaluating in – life servers, migrating the functionality to active servers and decommissioning the redundant servers.