Ashleigh Rodriguez Email & Phone Number

Plano, Texas, United States

A high-profile client requested a document token be added to a list of form tokens within the Enterprise Justice product. I worked with their implementation consultant to further understand the reasoning behind the request and to gather the scope and requirements for client approval. The client was happy with the scope and solution and quickly signed off on the project. Utilized JIRA to type up the user story for the developers including elaborating the story in later meetings with developers. I was assigned to a defect requisition in which the client reported being unable to add documents which included prompts to a query within the product. I worked with the product owner to better become familiar with the typical behavior of the feature within the product. I then composed a user story in JIRA as a workaround and submitted it to the development team for further research.

User Experience and Interface Design fellow specializing in the following areas: - User centered designs- User research - Affinity Mapping- Creating user personas - Writing problem statements and user stories - Use of FigJam to create user journey flows - Ideation sketching - Conducting guerilla tests - Wireframing in Figma- Creating high fidelity mocks ups in Figma including prototyping and adding animations

Plano, Texas, United States

Successfully implemented a third-party CRM product for clients while meeting 95% of the contracted 10,000-unit goal. Built a rapport with the clients while explaining the implementation process to customers in a kick-off call and follow-up conversations. I assisted the clients by walking them through the necessary deliverables required by the CRM development team. I held weekly meetings on project estimations with the vendor including getting any questions answered on behalf of the client.

Richardson, Tx

As a Developer Analyst, became the middle tier between Product Support and Development. When an issue was reported, I used my linear critical thinking skills to replicate the issue in lower environments before I would set out to resolve any issues via a data fix for the user using a SAML tool. Oversaw the resolution of over 75% of reported issues that didn’t involve opening a bug or user story with the product development team.In 2020, utilizing Azure DevOps, composed thirteen user stories for the backlog.

Richardson, Texas

The first implementation analyst who was brought on to implement the Unified Platform for clients who were interested in migrating to the single sign-on platform. As such, I became recognized as an expert on how the product worked. I would also field questions from my peers with other product teams. Before a client was onboarded onto the Unified Platform, I would perform quality assurance checks based on the record of the clients’ implemented products. This consisted of running a macro in excel that compared against the sales history. Once a client was onboarded, I conducted virtual kick-off calls with clients on navigating and migrating users to the Unified Platform. Exceeded the 95% goal of an error-free implementation of the Unified Platform set by management.

Plano, Texas

As the client account manager for the text-based marketing platform, I would conduct onboarding calls with the client and assist them with setting up their marketing campaign to customers (this included either multi-family leads, residents, or retail clients). Successfully implemented contracted marketing campaigns for a Boars’ Head New York Rangers promotion and a Harley Davidson Polaris sweepstakes campaign. Became recognized as the company trainer by conducting virtual training for both new and existing clients

Conway, Ar

As a Delivery Analyst for Citi bank, conducted front-end website test projects which consisted of reviewing client-provided copy decks for discrepancies for grammatical errors including HTML links. Developed a rapport with the client by recommending sentence structure changes on copy decks. Successfully tracked and implemented a history append process which was needed to support point of sales initiatives. Modifications were made to three different scripts completed in a short time to not impact the POS team’s timeline.

Conway, Ar

As a Process Manager, audited unused company pager and mobile accounts, removing, and canceling 90 unused accounts – saving the company $60 thousand from departments’ various general ledger accounts. Assisted in implementing an internal corporate online travel website by conducting beta tests, tracking, and reporting any errors within the journey flow to the third-party travel vendor.

Ui/Ux Design

Bachelor Of Arts (B.A.), Visual And Performing Arts