-Account management through the in-depth understanding of user needs.-New accounts acquisitions -Establish clear organizational structures and succession plans aligned with appropriate responsibilities, accountabilities, and personal development for all staff within the team in line with anticipated growth.-Develop and Set targets/goals based on data analysis and define the strategies to achieve the same.-Monitor the sales metrics on weekly basis to ensure the alignment towards the target. -Envisage and design different sales channels for maximizing market penetration

*Procure the relevant data from data sources on Excel*Data cleansing and Standardization*Reports preparation based on analysis and present to management

- MANAGED products – Qikwell SaaS, Reach(Plus + Zone Plus), CPL Model- IDENTIFIED and closed multiple cross-selling and up-selling opportunities for account growth and ensure upward movement of business along the relationship lifecycle-WORKED closely with product team to develop business cases for product features based on patient experience, hospital staff requests and business requirements to ensure clients achieve their business goals contribute for a better product and services usage- INITIATED various Partner Engagement Programs – Staff performance evaluation & Reward and Doctor’s Training program and Inter- chain performance analysis to increase the product usage and ensure partner success- MANAGED Enterprise Accounts (Multi/Super-specialty Hospitals such as Manipal, Cloudnine and Dentys, Sir Gangaram Hospital, BL Kapoor Hospital) for Practo’s SaaS Product handling right from On-boarding clients to seamless integration, effective product utilization and revenue generation- DESIGNED Process Flow for Client On-boarding for Practo Reach Ad Product and managed product usage in 40+ hospitals/clinics across India and reduced its TAT from 5 days to 2 days- DELIVERED business insights through extensive analysis of Ad Performance Reports (CTRs, Drop-off rates at different stages etc.) and SaaS Appointments Reports (Doctor’s time utilization, Reduced waiting time, Reduced consultation time etc.)- ACHIEVED a record of 90% client retention and 100% revenue collection from enterprise accounts- ACHIEVED >90% compliance levels to process in strategic accounts - ACHIEVED Level 4 implementation levels in 85% of the strategic accounts in 6 months- IMPROVED the doctor listing on Practo.com in many key accounts in North and south region by achieving average Profile Quality Scores of >80%

Led a team of 20 people working across multiple departments such as Quality, CRM, F&B, Linen & Laundry and Maintenance- Developed Policies and Processes for the hospital as compliant to NABH- Improved management of Bio-medical waste through continuous training and mock drills- Developed Hospital codes for safety and designed precautionary procedures- Managed AMCs of various medical and non-medical equipments

- Joined Cocoon during the planning and commissioning phase and had worked under multiple departments with varied roles and responsibilities.- Led a team of 14 members –Admission, Billing, Counselling team- HMIS (Full Control at Unit level) & SAC technology- Designed blueprints and Modules (IPD, OPD, Front desk, Nursing Module, purchase, Store, Pharmacy, HR, Finance, Dietician) -Developed ANC, PNC, and other surgeries packages and its sales programs-Designed departmental forms and formats, Hospital Bulletin and leaflets of the Hospital and coded them-Developed different committees, Hospital Indicators, Hospital bulletin