With over 11 years of experience in managing information technology and services, I have developed a strong expertise in networking, computer hardware, and VOIP. I have successfully led and executed multiple projects involving network design, firewall configuration, dialer management, and vendor management, delivering high-quality results and customer satisfaction.As a former Branch Manager at Deepija Telecom Pvt. Ltd., I was responsible for overseeing the operations and performance of the UK-USA-AUS VOIP carrier, managing a team of 40+ IT professionals, and ensuring compliance with industry standards and best practices. I also implemented cost-effective solutions and strategies to optimize the VOIP carrier efficiency, reliability, and profitability, achieving a 20% reduction in operational expenses and a 15% increase in revenue. I am passionate about leveraging my skills and knowledge to help organizations achieve their goals and solve their challenges in the IT domain.