Achievements• Managed the definition of process models and user experiences for modernizing the management software for industry manufacturers.• Designed business processes for integrating the industry solution with the SAP platform• Participated in the implementation of a performance evaluation and continuous improvement module Main Responsibilites• Owner of user stories and functional requirements in Microsoft Azure Platform• Analyse current system implementation and proposing improvements• Support PO and UX teams on the decision-making processes

Achievements• Integrate the marketplace app with the Stripe platform for billing and payments, making processes 25% faster and reducing the billing period from 14 days to 1 day.• Development of a Hospital Management Business Model, allowing the company to enter in this market, getting three hospital systems in the first two months.• Designed and coordinated the automation of clinician’s background checks, reducing execution time from 2 days to 2 minutes, increasing the job filling rate by 20% in the first month.• Redesign of user communication platforms and API integration reducing processing time by 40%;• Planned and coordinated an efficient and successful 5-day sprint to migrate the entire service desk platform from Zendesk to Salesforce (including API integrations with marketplace app);• Development of a User Access Control Layer framework.Main responsibilities• Maintain technical documentation in UML in Confluence, Figma and draw.io.• Data analysis in PostgreSQL and Amazon Redshift databases using SQL and OpenAI API and Python library.• Perform technical training and mentoring in UML and SAFe;• Working with the engineering team on Rest API and RPC specifications, including schema definitions and business object models.• Acting as a Product Manager covering the whole product lifecycle since discovery to delivery.• Management of a tech squad in Scrum, writing all artifacts in Jira, planning, and executing the sprints and their ceremonies.• After delivering new features, executing metrics such as A/B tests to validate adherence of newly released features using the Segment.io platform.

Achievements• Implemented a Business Process Office developing the company’s value chain and portfolio;• Implemented a BPMS process automation solution acting as a Product Owner, reducing the average process execution time by 75%;• Implementation of compliance practices for the General Data Protection Law (LGPD), the Brazilian version of the General Data Protection Regulation (GDPR), allowing the company to be compliant in the deadline and avoid financial losses and loss of reputation in case of non-compliance issues;Main responsibilities• Implementation and maintenance of a KPI dashboard in Power BI / SharePoint;• Developed and implemented training projects in several disciplines for the internal public;• Mapping and redesign of several internal processes and projects using BPMS, SIPOC and UML notation;• Advocate of good practices in project management;• Mentoring internal teams in several tools related to project management, such as PMCanvas, Ishikava, 5W2H, among others.

Main Projects and Achievements• Implemented the Helpdesk service based on the ITIL methodology, delivering technological tools on the Lotus Notes platform, business rules, definition of SLAs and KPIs;• Development and Implementation of a legacy system for dentistry clinics in 24 brazilian states in Microsoft .NET and IBM/DB2, improving the system during eight years.• Implemented ECM solution using Laserfiche and IBM Domino, responsible for changing several processes to paperless processes, reducing process cycle (average) in 80% and saving an average of 10K BRL/month in material resources, such as paper, printing goods and so on.Main responsibilities:• Acting as a Business Analyst in Microsoft Dynamics ERP platform;• Analysis and Development of several automation systems in Lotus Notes, Visual Basic and .NET platforms, using RUP and UML notations for documentation and management, and SQL Server as database platform. Main projects: healthcare facilities, HR processes, skills assessment platform.

• Test Analyst in a 2 years project managed by IBM USA, interacting with a multidisciplinary team from USA, Germany, India, Brazil and Russia.Responsibilities : test analysis, test execution, technical support