Arlette Rolfes Email & Phone Number

Experienced in implementation and maintenance of multiple compliance management systems including Business Continuity (ISO 22301), Information Security (ISO 27001), Quality (ISO 9001), Vendor Management and Risk Assessment.Certified Principal Auditor; cert.# 113600 (through Exemplar Global).Responsibilities include:• Business Impact Analysis/Business Continuity Planning (BCP) • BCP training and testing• Data collection and reporting (Lean/Six Sigma)• Quality management and client incident response• Central Office management of Forest Stewardship Council (FSC) certification• Internal auditing of compliance systems• Second and third-party audit coordination and participation• Technical writing (policies, procedures, and manuals)• Fraud, Waste and Abuse (FWA) training and tracking• Risk identification, assessment and mitigation

Managed a multi-shift team consisting of typesetters, proofreaders and digital imaging staff.Scoped and documented business requirements for internal job management system enhancements.Consulted teams at other Merrill locations regarding workflow and process efficiencies.