 Incident management (ticketing tool) using RADIX. Administrating of Client Operating Systems (Windows XP, Vista, 7). Installation and configuration of project based software’s.  Active Directory Administration & Group Policy Administration. Installation and maintaining the servers Monitor and reporting associated with the reliability and security of the domain Secure remote administration of the DCs and member servers managed by the Infrastructure Group User ID Management (User ID Creation, Modification, Deletion, Password Reset, ID Unlock) Install and manage security reporting tools used to monitor changes to the Active Directory Maintaining Access control system Providing Remote/ Onsite support in desktop and server administration for various projects. Updating the Microsoft Security patches, OS updates and Microsoft Application Updates. Installing, configuring and Troubleshooting MS Outlook.  Installation & Maintenance of CISCO IP phones Trouble shooting of Client Supporting Software’s (Citrix) On-call support to the users and Clients Via phone or remote support. Setting up the Voice Conference and troubleshooting the VC issues. Handling the service desk calls and fixing the issues within the SLA. Antivirus Encryption of Laptops. Working with client technical team for the implementation of new applications Escalate the problem to the next level Technical specialist if not resolved. Asset management and third party vendor co-ordination. Maintaining good relation with supporting technology services through e-mails and phone calls.