Providing support, help and advice to customers who use the company’s products or services. Providing a friendly, welcoming and professional image for the company by being the customer’s first point of contact via the phone, my main responsibilities and key-skills for this role include:•Dealing with customer enquiries by telephone, email, letter or face to face.•Ensuring that a customer’s problem is brought to a satisfactory conclusion•Contributed to and participated in team meetings and activities.•Keeping up to date with all the company's products, services and procedures•Handling objections professionally•Able to adapt tone, language and style for different customers and situations•Creating a great first impression

Tasked with answering projecting a professional company image through phone interaction with customer's, I have been trained to take calls from two different lines NINO (National insurance applications) and Jobseekers Direct (Job search helpline) I take both calls on a daily basis and my duties include:•Providing advice, information and assistance to callers•Attempting to resolve all enquires on first contact with the caller•Dealing with a customer’s queries, requests or complaints•Identifying and escalating priority issues or customer complaints•Taking ownership on all calls and queries answered•Able to handle complex calls including many call where English is not a customer's first language•Demonstrating empathy and understanding when talking to customersWhile completing my role I was asked to be part of the help desk team while on the help desk I would take calls from other Call Centre Agents and advise them on how to best to move forward on any complex or difficult they may of receive. As well I also keep a log off all calls took on the help desk.

Working alongside the staff, I assist in teaching the children ICT. Duties and responsibilities included:•Helping the children when they were having trouble with aspects of the lessons. •Setting up and supervision of packing away of ICT equipment for lessons. •Helping children to complete ICT activities. •Ensuring all ICT equipment was in general repair and troubleshooting any problems with hardware or software problems. •Tagging all electrical equipment for asset registration.

I worked as part of a team that travelled the north west of England duties and Responsibilities included:•Present a brief introduction on my charity to each potential donor.•Persuade potential donors to sign up to donate to my selected charity.•Objection handling and alleviate any problems the potential donor had.•Completing Direct Debit forms with donors.