Aron Navarrete-Jimenez Email & Phone Number

Thornton, Colorado, United States

University Park, Pennsylvania, United States

Led the deployment and management of a diverse array of computing resources, including 350+ computers, hardware components, and auxiliary work devices for employees/departments under Penn State University. Implemented a systematic approach to facilitate the efficient assembly and deployment of hardware resources. Diligently recorded all builds and provisioning activities, promptly escalating any hardware complexities requiring higher-tier assembly. Demonstrated expertise in documenting prebuild specifications and maintaining an inventory of requested items.

University Park, Pennsylvania, United States

Assisted in developing research regarding moral or immoral associations, lexical decisions, and meta-analysis of life-satisfaction perceptions within different individualistic/collectivistic nations. Coded 2 association/lexical decision tests using PsychoPy and Qualtrics and conducted 100+ in-person studies for social cognition/morality studies. Analyzed and compiled 450+ peer-reviewed articles as references/collected data for several studies and meta-analyses.

University Park, Pennsylvania, United States

Delivered expert assistance to 2400+ incidents (students, faculty, staff, retirees, alumni), resolving Tier 1 IT issues (Microsoft O365/MFA, Windows/macOS/Android/iOS Troubleshooting, etc.) by utilizing ServiceNow/Cisco Finesse & Jabber services. Supervised, managed, and trained over 70 employees in carrying out a spectrum of Tier 1 IT/technical support duties to meet the university quality standards of the Penn State IT Service Desk. Executed both on-demand and scheduled printer maintenance, specializing in the upkeep of WEPA university printers. Proficiently managed incident resolution by accurately identifying and escalating 800+ complex cases requiring Tier 2 support. Promoted from Service Desk/ResCom Student Support Specialist (March 2021 – January 2022).

West Chester, Pennsylvania, United States

Leveraged advanced data compilation and analysis techniques to empower businesses under the organization with actionable insights, facilitating data-driven decision-making, business plan development, and the seamless implementation of innovative strategies. Proficiently utilized Innoveo Skye to configure a spectrum of digital assets, including websites, processes, and workflow charts, optimizing the operational efficiency and strategic alignment of various businesses within the firm.

Westminster, Colorado, United States

Managed all aspects of shipping and receiving process, including maintaining the overall appearance and organization of the backroom area of the store. Maintained responsibility for all aspects of shipping and receiving as well as communications with the buying office and merchandise control. Supervised and managed all day-to-day store operations while ensuring that 100% team compliance exists with all established company policies and procedures. Provided leadership, guidance, and training to all store staff via direction from the Store Manager and Assistant Store Manager.

Westminster, Colorado, United States

Interacted with and provided assistance to customers on the sales floor by answering questions and locating specific merchandise. Strived to meet or exceed all sales and operational goals established by the store management team. Assisted with product placement as needed and maintained a neat and inviting selling area. Cross-trained to serve as a cashier when requested by management. Maintained awareness of all current sales promotions. Maintained merchandise presentation by following established standards, including display shoe guidelines and SKUchecking. Participated in physical inventories, assist in shipping and receiving merchandise, and participated in merchandise placement on the sales floor when needed.

Erie, Colorado, United States

Trained staff and assisted with customer service while instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance. Provided different assets such as food hygiene, leadership, teamwork, customer focus, commitment to achieving results, reporting skills, and effective communication.