Aron Smith Email & Phone Number

Aberdeen, Gb

Aberdeen, United Kingdom

Continuing my role at BP, following TUPE, promoted to Team Leader running team providing 2nd line support for the users at BP's Headquarters in Aberdeen. Tasks include acting as team supervisor and escalation POC, attending Team admin and process reporting meetings, and carrying out training and appraisal duties.Also continue to work as part of the team, carrying out fault handling and recording, as well as IMACs like laptop builds, etc, and manning the walk up 1st line MyIT Bar, resolving and advising on everything from wifi issues to smartphone setup to office issues and more.Use and support of Windows 10/11, Microsoft 0365 apps, Azure, Active Directory and moreRole also includes liaising with other providers to provide user focused solutions.

Aberdeen, United Kingdom

Presenting the Friday Cruise Control show, betweem 5pm and 7pm, playing a selection of crowd pleasing prime time music peppered with informative chat. Also putting together the Friday Gig guide for the Aberdeen area, and conducting interviews.Also present the specialist obscure and unheard music show, Brutha Voodoo's Playlist Obscura, every Tuesday from 8-10pm and Geek Grotto on a Saturday from 2-3pm, covering news and information regarding all things sci-fi, fantasy, comics, games, toys and more.

Bp Hq At Dyce

Under contract for IBM, providing 2nd line support for the users at BP's Headquarters in Aberdeen. Tasks include fault handling and recording, as well as IMACs like laptop builds, software installs and technical admin using tools such as Active Directory. Also role includes liaising with other contractors to provide user focussed solutions. On occasion have been called on to provide support for other sites/customers, and have spearheaded projects, becoming the SME for the hardware and base build support regarding the high-end Petrotechnical desktops. During my time supporting these I was awarded BP’s O2 award for Operational Excellence & Operational Integrity, in recognition for the high level of Customer Service provided to the end users. Also provided PC and smartphone 1st line support on the walk-in MyIT Bar at BP.

Shepton Mallet

Working on a helpdesk providing Technical Support to corporate broadband clients. Utilising internal databases and technical support systems, along with terminal applications for diagnostics and fixes. Also, use of BT systems, and liaising with their engineers to try to come to effective solutions for customer’s issues.

Midsomer Norton

I hosted a show on a Thursday evening playing the best unusual and previously unheard music called Brutha Voodoo’s Playlist Obscura and also hosted various daytime shows and helped present and provide technical support and organisation for outside broadcasts. This required knowledge and use of the Myriad and Audition software applications, as well as the maintenance and update of the shows’ web presences (Facebook, Twitter, etc) along with being able to present the shows themselves in a professional, informed and entertaining manner.

Trowbridge

Answering calls and dealing with customers billing and service queries and problems in a timely and customer friendly manner

Haverhill

This involved giving on-site training courses (in various parts of the country) to Domiciliary Care Agencies and Supported Housing projects on how best to use the CareManager3 or SupportingPeopleManager packages, developed by my employer. This involved carrying out full business and technical analysis, customising the training and the systems to the clients’ needs, and the ability to clearly convey how someone would use HET’s software, in a way that would be easily understood by users of varying levels of computer literacy. When not out delivering training, other roles included quality testing new releases of the products, identifying potential faults or improvements that could be made, producing training materials, liaising with clients and occasionally assisting the Helpdesk, over the phone, with customer’s problems.

Joining as a Customer Care Operative, after three months I was promoted to Team Leader for the Customer Care Team of this Home Computing Initiative provider, reporting directly to the Operations Director. The team’s roles included: • Inputting customer orders onto the ACT computer database• Advising customers on which computer would be best for them • Taking complaints, and attempting to help customers resolve them • Organising computer deliveries• Quality control checking information• Dispatching software packs by post As Team Leader, I was also responsible for managing the rest of the team, interviewing and training staff, database maintenance and administration and also providing information for the directors on the status of orders. There were also other office tasks, as the nature of this small business required flexibility and co-operation. These tasks included helping other staff members with IT queries, creating websites for the company, and many other duties as demanded by the company needs. All staff were declared redundant following changes to the tax status of the Home Computing Initiative in the 2006 budget.

Bath, United Kingdom

As a reviews assistant, my role was the gathering of information on client's motor claims, assessing the possibility of recovering hire charges, and helping clients to progress their claims through advice. In my time in the company, I also helped develop new processes for key clients who wanted things dealt with a little differently and used my knowledge, both on the job role and on IT, to help my colleagues, in a support and training role.

Ba (Hons) Humanities, English Literature & Creative Writing, 2.2

Activities and Societies: Was involved in founding and writing for a student newspaper named Xystus

Education record