Aron Walker Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Job Description: As a Technical Support Advisor my responsibilities include but are not limited to:⦁ Resolving customers technical issues raised via the telephone, emails and live chat⦁ Completing full troubleshooting and educating customer on how to do this in the future⦁ Testing the websites core functionality as well as specific issues following updates, downtime and new releases⦁ Writing up and raising newly identified issues to the Supervisory Team in order for these to be assigned a priority and fixed

Stoke-On-Trent, England, United Kingdom

Job Description: As a Site Supervisor my responsibilities included but were not limited to:⦁ Renovating and maintaining rented office space in line with customer expectations.⦁ Maintain warehouse space, regulate stock levels and ensure orders are picked in a timely manner.⦁ Directly manage the Warehouse Assistant including assigning him daily tasks and ensuring all Health and Safety regulations were adhered to.

Stoke-On-Trent, United Kingdom

Customer/Technical Support Team LeaderTeletrac Navman, Innovation Centre, Keele University Science Park, Staffordshire, ST5 5NHJob Description: In my role as Team Leader within the Customer/Technical Support department, my responsibilities include but are not limited to:• Managing my team of Customer Support agents who handle 200+ inbound phone calls and 100+ new customer emails per day• Ensuring that contractually agreed SLA’s are adhered to which include keeping abandoned call rates below 2.5% and new email cases are responded to within 24 hours• Identify and implement new processes to increase productivity and ensure customer satisfaction is our primary focus• Project management, including the creation and utilisation of action plans. Ensuring that all tasks are completed within set timeframes and stakeholders are kept fully updated. Example projects include implementing a new customer contact method (Live Chat) and bringing all departments onto a unified CRM system (Salesforce)• Managing BETA customers during the testing phase of new product releases• Utilise a balanced scorecard I created to check the quality of agents work and provide training when required• Manage staff absence and lateness, ensuring remedial action is taken when required and liaising with HR when required• Teletrac Navman has an annual engagement survey where staff can share their views on the company and their manager. I received a 95% approval score from my direct reports

Stoke-On-Trent, United Kingdom

Customer Account SupervisorBet365, Head Office, Hillside, Festival Way, Stoke-on-Trent, ST1 5SHJob Description: In June 2015 I interviewed for and was promoted to a Customer Account Supervisor. My duties as Supervisor involve but were not limited to:• Managing my Team Leader and team of 10+ Customer Service advisors• Managing the Customer Service department of approx. 350 front-line staff that receives 2000+ calls, 1000+ live chats and 500+ emails on average per day• Daily staff management, which includes monitoring inbound customer contact and adapting to changes to ensure that all advisors on shift (175+) are allocated to the correct contact method to keep abandonment rates as low as possible and that customer emails are responded to within 24 hours• Resolving customer complaints and escalating further if required• Handling all responsible gambling related issues in line with the Gambling Commissions regulations• Identifying process gaps and/or the requirement for new processes to improve overall customer experience• Conducting formal management when required, including chairing both disciplinary and capability hearings, managing staff absence and lateness

Stoke-On-Trent, United Kingdom

Protection ConsultantNatWest Bank, Crewe Branch, The Square, Crewe, CW1 2HNJob Description: I covered and managed my time between four NatWest branches as a Protection Consultant. I conducted reviews with customers face to face regarding their Life Insurance and Payment Protection Policies.