Aron Canao Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney

Key achievements:• Project manage and execute Comprehensive Credit Reporting for Consumer Lending• Lead local to global integration of document repository stream to meet regulatory requirements• Part of cross-functional team to launch credit card to new to bank customers Key Responsibilities:• End to end journey, from product life-cycle, inception through to development, launch and support.• Manage the product backlog by creating user stories and features with business value identified for each item.• Make data driven decisions about product design with a balance between quality, benefits, risk, budget, time to market and user experience.• Work collaboratively with key stakeholders and share the product road map and progress of upcoming releases.

Sydney, Australia

Key responsibilities:• End to end campaign delivery that deepen customer relationships through digital communications. Test and learn and applying insights to optimise existing campaigns.• Stakeholder engagement internal and external to ensure minimum risk when delivering email campaigns, using legal and compliance processes.• Budget management including budget allocation, forecasting and month end reporting to manage campaign delivery against budget.

Sydney, Australia

Key responsibilities:• Supporting Team Leader to lead motivate the team to meet and exceed individual, team and Contact Centre KPI's as well as help in coaching and developing our team to maximise their own development• Building and maintaining strong stakeholder relationships• Reporting and administration duties associated with managing the team• Manage all escalated client issues in a timely manner, as well as providing exceptional customer experience

Sydney

Key responsibilities:• Customer Service• Cross Selling / Sales• Client Enquiries• Savings / Mortgage / Transaction handling• Developing Team Supervisor