Aronda Thomas Email & Phone Number

Byron, GA, US

Robins Air Force Base

• Implemented a digital auditing process, increasing order accuracy by 40%, decreasing delivery times by 24 hours, and decreasing weekly/monthly reporting times by 4 hours.
• Meticulously inspect order forms and pre-staged orders for accuracy, averaging a return rate of less than 1%.
• Revised standard operating procedures for warehouse staff to mitigate label and FIFO discrepancies detected during order audits.
• Collaborate with warehouse staff to correct product errors in NetSuite, reducing repeat errors detected on product labels.
• Collaborate with 3PL manager and logistics analyst to resolve product and Certificate of Compliance discrepancies.

United States

• Created an Excel spreadsheet to analyze customer trends, becoming the primary point-of-contact over all base-wide orders, eliminating stock-outs, overstocks, and work stoppages by 100%.
• Performed quality inspections of all incoming product before issuance to minimize errors in the receiving process.
• Streamlined inventory management processes, decreasing quarterly reporting times by 18 days.
• Generated comprehensive cost analysis reports to support product extension processes.
• Participated in arbitrary locker audits, maintaining a 100% quality score.

Warner Robins, Georgia, United States

• Created CPQ quotes via Salesforce with 100% accuracy when creating accounts and fulfilling orders.
• Verified sensitive personal customer data before account creation, ensuring accurate SaaS integration.
• Generated precise customer invoices via the company CRM-ERP system, ensuring executed agreements and finance plans aligned with CPQ quotes.
• Analyzed Salesforce data to exceed monthly sales targets by 30% and commissions by over $500.
• Reduced BOPIS times by meticulously reviewing order forms, ensuring customer data, product details, and contract information were accurate before fulfillment.
• Served as a liaison between customers and internal departments to bridge communication barriers, maintaining a monthly 95% CSAT score.Became only RSC amongst 12 to become AT&T Business certified by exceeding B2B sales.

Warner Robins, Georgia, United States

• Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
• Accomplished and surpassed sales goals on a regular basis by advising guests on special events and product promotions.
• Tracked and reported progress through sales force automation tools.
• Implemented new outreach marketing strategies for Garmin by creating and maintaining stores’ social media programs, including Instagram and Twitter, to advertise brand awareness while providing excellent customer.

Macon, Georgia, United States

• Acted as the first point of contact for customers in a fast-paced, high-volume call center: made auto policy changes, answered billing questions, and provided personalized recommendations.
• Achieved top 5 CSR amongst call center in last month of training by exceeding call quality metrics.
• Answered an average of 65 calls per day maintaining company KPIs.
• Maintained a monthly 95% customer service score by actively listening and responding to customer requests and emotions.
• Conducted account research to resolve customer discrepancies.

Warner Robins, Georgia, United States

• Accurately processed and prepared orders for outbound customer shipments ensuring product details and attached documentation correlate to purchase order receipt.
• Created customer invoices through POS scanner ensuring billing, delivery, and product details are accurate before payment.
• Unloaded and received inventory for daily merchandising, accurately configuring product according to store plan-o-gram.
• Participated in monthly audits with team leads and store managers to verify product accuracy.

Byron, Georgia, United States

Associate Of Arts And Sciences - Aas, Cybersecurity

Associate Of Arts And Sciences - Aas, Business, Management, Marketing, And Related Support Services