Aron Wilson Email & Phone Number

Tucson, Arizona Area

Intuit

Business Data Analyst for Intuit Customer Care. Created a new approach to reporting and insights that demonstrated $6M in cost savings by isolating the impact of product improvements to call volumes on a week by week basis. Developed a new categorization model for customer contact reasons using text analytics that reduced incorrect and duplicate categorizations by 25% and became the example used for building new models. Built an interactive dashboard that let users explore the impact of sample sizes and bias on margins of error and trend comparisons for net promoter survey results. Provided analysis and insights to changed the design of customer support programs for new customers. Designed an experiment which demonstrated with full statistical rigor that customer support can reduce attrition by 40% for new customers. Drove the adoption of a/b testing for customer care initiatives by demonstrating the improvement to analytical results. Built regression models to identify the impact of customer support on retention and NPS.

Tucson, Az

Product manager for the Enterprise Business Solutions that support bringing new products, prices and promotions to market. Developed the first roadmap and vision of a delighting customer experience for Go to Market and implemented a setup automation solution to remove 50% of the manual work required. Envisioned and implemented a new item model and sales tax approach that moved fulfillment for Intuit Small Business to completely digital downloads. Designed and delivered finance wide training on pricing.

Tucson, Az

Lead Business Analyst for all sales processes and technologies on a major implementation of new Pricing, Quote and Web sales technologies. Bridged the gap between Marketing, Sales and Finance to create technology solutions and processes that were intuitive to users but supported operational reporting, analytics and financial compliance. Drove the design and testing for all elements as well as working with sales teams across Intuit to design the first standardized sales process for Intuit. Learned Rally and became a best practice leader within Intuit Enterprise Business Solutions for Agile methodology for enterprise software.

Tucson, Az

Brought innovative solutions to business problems for subscription management, sales process and operations processes while becoming the acknowledge leader for enterprise sales processes and tools. Delivered a new lead referral process that has been adopted across Intuit. Learned Business Objects and built the first standard sales pipeline reporting at Intuit. Learned BPA and created a standardized process documentation solution and process for Intuit IT.

Tucson, Az

Used analysis to understand customer's businesses and their financial software needs. Recommend solutions to solve their problems and help them achieve their business goals. Designed and delivered training for new payroll products. Designed a new compensation model that addressed integrity and motivation problems with the existing plans.- Create and advise on training materials for sales agents- Provide leadership requested feedback on company policies and initiatives.- Advise small businesses on Intuit’s solutions for their workflow- Train peers and supervisors on internal tools- Mentor new hire agents and share best practices business wide- Qualified two times for the DST Quarterly Sales Dinner- Consistently deliver a great customer experience for internal and external customers

Tucson, Az

Custom Furniture, Artisan Picture Frames and CabinetmakerI started my own woodworking business doing fine cabinetry and furniture. I delivered beautiful enduring pieces for my customers. I was passionate about providing them something that would enrich their family's lives for generations.Self-management to deliver on time and within budget.Acquisition of customers based on personal contact.Design of custom pictures frames to customer specifications.Creation of frames from raw wood to finished product.Manufacture of custom fine European cabinets and countertops.Milling of wood from raw to finished state.Finishing using a Binks HVLP Sprayer.Cutting and assembly of precise frameless cabinets.Cutting and laminating custom countertops.

Tucson, Az

8 Time President’s Club Award winner.Consistently performed at the top of my store and region.Had recognized customer service skills and rapport.Acknowledged expert in digital cameras and custom built computers.

Highland Park, Il

Educated 4th and 5th grade children about ecology and the environment.Communicated complex scientific ideas in an easy to understand way.Supervised and directed 20 to 30 children all day.

Tucson, Az

Sold luggage and gifts in retail setting.Good rapport with customers during stressful holiday season.Quickly learned technical aspect of luggage sales.

Northfield, Mn

Duties included setup and take down of scientific experiments as well and cleaning and maintaining lab spaces.

Ba, Biology

Activities and Societies: Chamber Choir; Varsity Football; Radio DJ

High School

Activities and Societies: National Honor Society, National Merit Scholar, Choir, Drama, Football