Halifax Community Event: Ladies Coffee Morning Our very first session took place on Sunday 8th January 2023 and has been successfully running every week since.Hosting ladies (18+) every Sunday morning in a warm, safe and welcoming space to freely chat and discuss ideas, and express themselves with no judgement.

My role focuses on the positive impact of staff training through the use of learning technologies. In order to meet organisation objectives, I work closely with my clients using your existing training needs analysis to develop a complete learning and development solution. I am passionate about making positive shifts in workplace culture and support organisations that recognise the need to change workforce behaviour.

Handling customer complaints for credit hire and credit repair. Ensuring that all Non Fault customers received a market leading Non-fault rental service, whilst ensuring we maintained our recovery potential against the responsible insurance parties. Also managed to improve Non-Fault business processes. Proactively managed and maintained key performance indicators including conversion percentages.

Extensive business management experience including cost control, profitability, growth, account management and administrative skills. Developed valuable knowledge in every aspect of the business from sales and marketing to customer service and finance, learning how to run a profitable business from day one. Responsible for a team of people as a Branch Manager, developed and trained employees in to management roles with numerous promotions under my management. Developed and improved my own skills including leadership, training, fleet management, customer service, account management and sales. Employment highlights Achieved UK Elite status in October 2014 for achieving over 85% customer service score, 15% growth & £66 operating profit per car. Awarded No 1 position as the Branch Manager on ERAC’s Balance Analysis (performance based on customer service, growth, profitability & retention figures) Awarded No 1 position for the Branch Manager with the highest income in the North of England Group. Short-listed for the Asian Women of Achievement Award by my Group Rental Manager as recognition for being 2015’s top performing Branch Manager Active member of many societies including Diversity Committee, Women in Leadership Team & BAME committee. Numerous successful Elite Club wins for top performing individual sales person through my career including winning the European three month sales competition.

• Providing high quality, client focused, front line services to customers of the service including students, staff, employers and alumni. Assisting clients by providing appropriate information, advice and guidance services. • Preparation of resources & marketing material for careers related activities including workshops, employer and guest presentations and the annual Business & Management Careers Fair• Working as a key member of the Placements, Careers and Alumni team, attending, and contributing to meetings within the Service, and representing the service in external meetings and assemblies at the School or the University

Tour guide responsibilities include: full university tour of up to groups of 50 people, managing queues and registration desk, directing people, engaging in conversation about university life.Promoted to team leader in a very short period.

Tour guide responsibilities include: full university tour of up to groups of 50 people, managing queues and registration desk, directing people, engaging in conversation about university life.Promoted to team leader in a very short period.Responsible for up to 300 students on a daily basis, managing enrolment procedures, general customer service roles.

Worked independently, responsible for producing analysis of all trust balance sheet general ledger accounts each month. Working as part of large team ensuring all month-end and year-end deadlines were met.Responsible for undertaking income analysis to support more detailed reporting. Developed high-quality analytical skills, reporting to higher level finance managers.In depth study of financial accounting procedures including an overview of debt collection, overseas patient finance, charitable funds and cash management. Knowledge developed in other areas include management accounts.Initiated a cost improvement and environmental impact project regarding waste produced in the department. Part of the NHS Cost Improvement Programme (CIP), included team working, liaising with senior level staff in other directorates. Completed and lead a presentation to show monetary & non monetary savings for the trust. Success of project lead to acknowledgment as "carbon champion" for the department.

Processing customer orders, working till point, maintaining complex machinery.Awarded twice with "happy to help" certificate & bronze/ silver badge for achieving 100% customer service.

Working till point, sorting inventory, keeping warehouse in order, general customer service.