As a Quality Assurance Executive , I played a key role in ensuring the quality and effectiveness of sales calls, driving excellence in customer interactions and adherence to company standards.Responsibilities: • Monitored and evaluated sales calls to maintain compliance with company policies and regulatory requirements. • Designed and implemented quality assurance scorecards and evaluation frameworks to assess call performance. • Provided constructive feedback and actionable insights to sales representatives to improve sales techniques and customer engagement. • Collaborated with team leads and trainers to create targeted coaching and development plans based on evaluation results. • Analyzed call trends and identified recurring issues, contributing to process improvements and enhanced sales strategies. • Prepared comprehensive quality reports and presented findings to management to support decision-making.This role allowed me to enhance my analytical skills, attention to detail, and ability to drive continuous improvement in a sales-driven environment.

My role was to assist the trainer in conducting the virtual training of agents by providing administrative and technical help.

Received incoming calls from customers and assistedthem with any questions/concerns they may have aboutthe product or service