• Effectively manages client communications through regular email checks and timely follow-ups.• Draft and issue contracts and invoices, ensuring accurate and prompt recording of all payments in Wave and Dubsado.• Customize consultation decks to align with the specific requirements of each client.• Schedule and coordinate client consultation calls via Google Meet.• Implement systematic payment reminders through both email and phone communications.• Distribute client galleries as required.• Maintain and update schedules using the Connecteam app.

• Adhered to established Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols in accordance with Deloitte Global and local policies.• Conducted AML risk assessments, analyzed associated risks, and promptly identified 'red flag' situations.• Reported risks and operational issues, ensuring appropriate escalation when necessary.• Strictly adhered to all internal policies and procedures relevant to compliance.• Supported Customer Due Diligence (CDD) reviews, including trigger events and evaluations of Politically Exposed Persons (PEPs).• Demonstrated effective written and verbal communication skills, maintaining consistent communication with teams regarding compliance-related activities and investigative responsibilities.• Cultivated relationships with key stakeholders within the firm, collaborating with other Deloitte offices to enhance processes, share knowledge, and foster a culture of compliance.• Proactively managed the centralized KYC mailbox, responding to queries accurately, efficiently, and promptly.• Successfully trained new team members in compliance practices and provided ongoing support to team members as needed.

• Assisted in the efficient management of daily emails and queries to ensure timely responses and resolution.• Validated reports generated through the internal system to ensure accuracy and reliability of information.• Executed account mapping processes to enhance data organization and accessibility.• Proficiently generated and analyzed reports on SalesForce.com, utilizing the platform to its full potential.• Created and manipulated Excel-based reports, employing functions such as Vlookup, Pivot Tables, etc., to extract meaningful insights.• Contributed to the development and maintenance of Sales Effectiveness reports, providing valuable metrics and analysis.• Actively engaged with business partners to gather relevant information, fostering effective communication and collaboration.