• Exceeded monthly productivity goal from 120 to 145 CAD/hr using Kaizen lean approach to improvise recurring tasks of markdown, web order processing, and sales floor maintenance while redesigning stock layout and labelling• Analyzed staffing requirements and constraints to recruit and retain optimal number of associates and seasonal staff while leading product and process training to optimize work hour schedule, reducing monthly staff hours spending by 3%• Maintained and restocked outlet inventory, optimizing service level and OOS (Out Of stock) performance, and increased monthly traffic conversion ratio by 20% for 9 consecutive months

Masters in International Business

• Developed and deployed an agile tool based on data from 3,000 deliverables to create goal-setting framework, driving transparency across the firm and improving planned-to-done ratios by 6%• Led a task-force of experts to develop operations roadmap for a major delivery with shortest deadline benchmarked against past data, leading to follow-up order worth CAD 10M• Resolved cross-functional conflicts on a design project by creating work flows, facilitating workshops, using kanban board and daily standup meetings, improving product visibility in 7 stages of the value chain to 2x• Spearheaded a four-member team to digitize vendor management, migrating paper based on-boarding process, job work and delivery communication to online format, decreased output time by 500 basis points• Automated inter-discipline task prioritization by deploying forecasting model and Gantt charts to track lean period per resource, leading to 7.5% uptick in manpower utilization• Piloted space redesign project to optimize sales floor, factory and stock room areas by refining storage medium and redesigning layout based on ABC analysis, improving space utilization from 15% to 22%• Set up Standard Operating Procedures (SOP) manual, streamlining business processes that reduced service response time to one third and new employee training time to two-third• Restructured procurement process based on delays identified through Root Cause Analysis (RCA) and Ishikawa diagram for recurring problems, reducing material delivery time from 45 to 30 days

• Created and prescribed production budget, schedule and deliverables using Work Breakdown Structure (WBS) and network diagram, reducing planned to earned value variance from 35% to 15%• Prepared project charter/Project Initiation Document (PID) outlining key assumptions/constraints and identifying scope in/scope out, receiving buy-in for over 7 projects from senior leadership• Undertook critical path analysis and implemented compression techniques on project schedule, shortening the project duration by 700 basis points to meet the completion deadline• Removed impediments by organizing team workshops for technical knowledge sharing, reducing queue size by 1000 bps• Developed the firm’s time-and-action plan tool using excel, managing production concerns, issues and bottleneck that led to a reduction in the lag time by about 40%• Built and presented the firm’s product portfolio at a trade exhibition in Italy, initiating business in Europe by partnering with three buying agencies, increasing annual revenue to 1.5x