Divya Arora Email & Phone Number

Canada

Victoria, BC, CA

Montreal, Quebec, CA

• Exceeded monthly productivity goal from 120 to 145 CAD/hr using Kaizen lean approach to improvise recurring tasks of markdown, web order processing, and sales floor maintenance while redesigning stock layout and.
• Analyzed staffing requirements and constraints to recruit and retain optimal number of associates and seasonal staff while leading product and process training to optimize work hour schedule, reducing monthly staff.
• Maintained and restocked outlet inventory, optimizing service level and OOS (Out Of stock) performance, and increased monthly traffic conversion ratio by 20% for 9 consecutive months

Victoria, BC, CA

Masters in International Business

• Developed and deployed an agile tool based on data from 3,000 deliverables to create goal-setting framework, driving transparency across the firm and improving planned-to-done ratios by 6%
• Led a task-force of experts to develop operations roadmap for a major delivery with shortest deadline benchmarked against past data, leading to follow-up order worth CAD 10M
• Resolved cross-functional conflicts on a design project by creating work flows, facilitating workshops, using kanban board and daily standup meetings, improving product visibility in 7 stages of the value chain to 2x
• Spearheaded a four-member team to digitize vendor management, migrating paper based on-boarding process, job work and delivery communication to online format, decreased output time by 500 basis points
• Automated inter-discipline task prioritization by deploying forecasting model and Gantt charts to track lean period per resource, leading to 7.5% uptick in manpower utilization
• Piloted space redesign project to optimize sales floor, factory and stock room areas by refining storage medium and redesigning layout based on ABC analysis, improving space utilization from 15% to 22%

• Created and prescribed production budget, schedule and deliverables using Work Breakdown Structure (WBS) and network diagram, reducing planned to earned value variance from 35% to 15%
• Prepared project charter/Project Initiation Document (PID) outlining key assumptions/constraints and identifying scope in/scope out, receiving buy-in for over 7 projects from senior leadership
• Undertook critical path analysis and implemented compression techniques on project schedule, shortening the project duration by 700 basis points to meet the completion deadline
• Removed impediments by organizing team workshops for technical knowledge sharing, reducing queue size by 1000 bps
• Developed the firm’s time-and-action plan tool using excel, managing production concerns, issues and bottleneck that led to a reduction in the lag time by about 40%
• Built and presented the firm’s product portfolio at a trade exhibition in Italy, initiating business in Europe by partnering with three buying agencies, increasing annual revenue to 1.5x

Gurgaon, Haryana, IN

Master'S Degree I Master'S Of Global Management, International Business

B.A. (Hons) Textile Design