Harish Arora work email
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Harish Arora personal email
Strategic IT leader with 24+ years of IT experience with 12+ years of service delivery management, account management and client relationship management experience. Adept at delivering to budgets and delegating tasks with efficiency and proactivity. Committed to the highest quality of customer service and employee relations. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.Over 16 years of LifeSciences and Healthcare IT experience with top global pharmaceutical companies. Expertise in breadth of pharma organization, R&D, Clinical Development, Manufacturing and Commercial units.PMP certified since 2007.ITIL V4 - Foundation, Create Deliver Support, Drive Stakeholder Value and High Velocity IT Specialist.Specialities :Account ManagementIT Service ManagementLarge Program ManagementIT Managed Services SetupIT Managed Services OperationsBusiness Relationship ManagementPre-sales and Solutions Lead
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Delivery DirectorCapgeminiAurora, Il, Us
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Avp DeliveryCapgeminiAurora, Il
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Delivery DirectorCapgemini Oct 2017 - PresentService Delivery Manager• Led delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling, and quality terms.• Worked with C-level executives with accountability of services and SLAs.• Oversaw transition in and transition out activities, setup, and governance setup for service engagements.Delivery Manager:• Led transformation of Managed Testing Services from existing resource-based model to SLA based delivery.• Worked closely with client executive leadership for shaping up new engagements and fulfilling needs for new business IT requirements.• Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff to enhance service quality.• Implemented IT Service Management, Reporting and Governance for large-scale managed services engagement.
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Service Delivery Manager | Abbvie Inc.Tata Consultancy Services Oct 2015 - Oct 2017Mumbai, Maharashtra, In• Initiated AbbVie engagement ground up, with team headcount of 180, $14M yearly revenue.• Led ‘Run' and ‘Build' functions for R&D IT.• Deployed new services including Project Delivery Services to transform IT organization.• Tools: FieldGlass, ServiceNow, SharePoint, MS Office. -
Business Relationship Manager / Account Executive | GlaxosmithklineTata Consultancy Services Jun 2013 - Oct 2015Mumbai, Maharashtra, In• Grew account from $2M to $8.5M yearly revenue in this duration, built account to a sustained engagement and independent P&L.• Opened new possibilities of engagement including digital, infrastructure, and commercial space.• Addressed problems with accounting, billing revenue, margin, work pipeline, and service delivery to maintain and enhance client satisfaction.• Special Software: FieldGlass, Clarity, SharePoint, MS Office.
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Program Manager | Eli Lilly And Company, R&D ItTata Consultancy Services Jun 2011 - May 2013Mumbai, Maharashtra, In• Managed services portfolio of 200+ member team in onsite offshore model, services portfolio included over 200 applications.• Design of ITIL based framework to mature support services as per globally standardized guidelines.• Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.• Tools: IPMS, MS Project Plan, SharePoint.
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Delivery And Account Manager | Eli Lilly And Company, ManufacturingTata Consultancy Services Feb 2009 - May 2011Mumbai, Maharashtra, In• Led global execution of services and bidding process while stationed out of India, service locations including US, India and Basingstoke, UK.• Oversaw resource management, skill development, team certifications.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
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Project Lead / Manager | Eli Lilly - Application Management CenterTata Consultancy Services Jun 2005 - Feb 2009Mumbai, Maharashtra, In• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
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Project LeadTata Consultancy Services Aug 2005 - Jun 2006Mumbai, Maharashtra, InLead development project for US Based Pharmaceuticals major from offshore. The project was focused on technology oriented solutions to serve architectural changes and migration from legacy systems.
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Technical Lead And Architect, Ge Iri Now SwissreTata Consultancy Services May 2002 - Jul 2005Mumbai, Maharashtra, In• Designed and developed J2EE, Lotus Domino based applications.• Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
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It Consultant/DeveloperTata Consultancy Services Aug 2000 - May 2002Mumbai, Maharashtra, InWorked for various small to medium sized projects as I started my IT career. Has been very enriching and nice experience to go through TCS induction program and work with various experienced experts from TCS.
Harish Arora Skills
Harish Arora Education Details
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Delhi College Of EngineeringElectrical Engineering
Frequently Asked Questions about Harish Arora
What company does Harish Arora work for?
Harish Arora works for Capgemini
What is Harish Arora's role at the current company?
Harish Arora's current role is Delivery Director.
What is Harish Arora's email address?
Harish Arora's email address is ha****@****tcs.com
What schools did Harish Arora attend?
Harish Arora attended Delhi College Of Engineering.
What skills is Harish Arora known for?
Harish Arora has skills like Offshoring, Pmp, Project Management, Scrum, Agile Project Management, Program Management, Pre Sales, Sdlc, Account Management, It Outsourcing, Project Governance, Software Project Management.
Who are Harish Arora's colleagues?
Harish Arora's colleagues are 許晨猷, Likitha P, Sergiu Cosmin Loghin, Chinmayee Ahire, Jakub Szymański, Suraj Kumar Pattanayak, Robert Malone.
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