Principal Software Engineer
CurrentRebuilding online Microsoft Stores (microsoft.com) to create new customer journeys worldwide across Microsoft storefronts and support product launches & campaigns.Key focus areas:- Leveraging AI to enhance user experience on microsoft.com. Building AI chat component that will help a user with general support questions, product related information, recommendation, comparison and transfer to human agent for Sales related questions. - Search Platform for Online Microsoft Stores (microsoft.com)- APIs that power dynamic data on microsoft.com.- CDN including Bot rules setup, WAF security policy management, caching, routing configuration.- End to end caching strategy - multi-layer cache management across Application Servers, CDN. Implemented automated cache purge upon publishing content updates.