WIPRO is a professional services firm focused on making transformation real. They help organizations prepare for tomorrow by reimagining their businesses today. Leaders in Digital and Artificial Intelligence. Partners with Finance & Accounting, IT Infra, Service/Product Based MNC’s. Key Roles & Responsibilities: - ? Resolve the Business-Critical Cases reported by WIPRO Client. Managing SLA and Uptime for Business-Critical Cases reported by WIPRO Client. As a technical Leader, I need to ensure… Show more WIPRO is a professional services firm focused on making transformation real. They help organizations prepare for tomorrow by reimagining their businesses today. Leaders in Digital and Artificial Intelligence. Partners with Finance & Accounting, IT Infra, Service/Product Based MNC’s. Key Roles & Responsibilities: - ? Resolve the Business-Critical Cases reported by WIPRO Client. Managing SLA and Uptime for Business-Critical Cases reported by WIPRO Client. As a technical Leader, I need to ensure that the Issues and Incidents are getting closed within the agreed SLA times. Working with numerous Verticals to work on Root Cause of Analysis for Client Issues. Responsible for review with the Global Teams for the Day-to-Day Activities, Yearly Goals as per Organization Directions. Responsible for Monthly/ Yearly reviews with Management for Incidents, Problems, Changes and the Improvement Areas. Actively Delivering in Internal/External Trainings for sensitizing Team on New Products and Technologies. We use Agile via Scrum/Kanban in our day-to-day meetings. I am also responsible to involve Vendor Engineering and Escalation Teams whenever required in Business-Critical Cases. The meeting agenda majorly focusses around getting visibility into product direction as well as provide feedback, ensuring WIPRO is aware of and can maximize utilization of product features. ? Following the ITIL Standards for mentioned domains: INCIDENT MANAGEMENT CHANGE MANAGEMENT PROBLEM MANAGEMENT Gathering the exact Network-Security needs for different projects and catering the High Level and Low-Level design for them while keeping IT risk and compliance in consideration. Show less

 People Management: Managing SLA and Uptime for Business Critical Cases reported by Genpact Clients. As a people Leader, I need to ensure that the Issues and Incidents are getting closed within the agreed SLA times. Working with numerous Verticals to work on Root Cause of Analysis for Client Issues. Responsible for review with the Global Teams for the Day to Day Activities, Yearly Goals as per Organization Directions. Responsible for Monthly/ Yearly reviews with Management for Incidents… Show more  People Management: Managing SLA and Uptime for Business Critical Cases reported by Genpact Clients. As a people Leader, I need to ensure that the Issues and Incidents are getting closed within the agreed SLA times. Working with numerous Verticals to work on Root Cause of Analysis for Client Issues. Responsible for review with the Global Teams for the Day to Day Activities, Yearly Goals as per Organization Directions. Responsible for Monthly/ Yearly reviews with Management for Incidents, Problems, Changes and the Improvement Areas. Manage budget to hire employees and invest in Internal/External Trainings for sensitizing Team on New Products and Technologies. Client Management: Genpact Client portfolio focus is around North America and Europe where we get on frequent discussion for their Security and IT requirement on day to day basis,  Vendor Management: Genpact Vendor/OEM are all headquartered in and around USA. I am responsible to maintain relationships with Vendor key contacts in the USA region. The meeting agenda focusses around getting visibility into product direction as well as provide feedback, ensuring Genpact is aware of and can maximize utilization of product features. I am also responsible to involve Vendor Engineering and Escalation Teams whenever required in Business Critical Cases. Participate in evaluation of new vendors for emerging Network/ Security Technologies and services. Business Continuity Planning (USA REGION): Providing the Work from Home Setup with entirely similar set of Information Protection, Polices, Internet Restriction we have in place as per Genpact Standards.  Following the ITIL Standards for mentioned domains:INCIDENT MANAGEMENTCHANGE MANAGEMENTPROBLEM MANAGEMENT Implementation & Troubleshooting of firewall i.e. Palo Alto Firewall, CISCO ASA Firewall etc. Implementation & Troubleshooting of Proxy i.e. Zscaler Proxy, McAfee Proxy etc. Show less

Implementation & Troubleshooting of firewall like Palo Alto Firewall, CISCO ASA firewall.Identifying the exact Security needs for the various projects and then designing the Implementation plan for them while keeping IT risk and compliance in consideration.Implementation & Troubleshooting of Proxy like Zscaler Proxy, McAfee Proxy, Bluecoat Proxy etc.Worked on NAC, SDN, NSF, APT (Advanced Persistent Threat), HIPS (host-based intrusion prevention system). Implementation &… Show more Implementation & Troubleshooting of firewall like Palo Alto Firewall, CISCO ASA firewall.Identifying the exact Security needs for the various projects and then designing the Implementation plan for them while keeping IT risk and compliance in consideration.Implementation & Troubleshooting of Proxy like Zscaler Proxy, McAfee Proxy, Bluecoat Proxy etc.Worked on NAC, SDN, NSF, APT (Advanced Persistent Threat), HIPS (host-based intrusion prevention system). Implementation & Troubleshooting of UTM (Unified Thread Management) / Next generation Firewalls.Implementing Site-To-Site VPN within Multiple location and implementing a MPLS failover to VPN in Next Generation Firewalls.Implementation and troubleshooting of Mail Security Appliances and applications, Antivirus, End point, Web filtering, Application filtering and QOS policiesImplementation and troubleshooting Load Balancers like F5.Providing technical assistance and resolve problems for customers when the Incident management Domain is not able to resolve within SLA.Implementation and deployment of the Network Security Projects.Ensure that standards for security are established and maintained, and appropriate guidance is provided to support the business, IT operations and delivery.Maintain blueprints for secure design and configuration of common IT architectures and ensure that the consumption of security controls/services is repeatable and efficient.Ensure security risk mitigation objectives are embedded by design into the development of existing and/or new applications that support product/service lines. Support and contribute to the enterprise-wide information security program.Design, deliver and maintain the end-to-end target security architectureWork with IT architecture, design and engineering peers to align the security architecture. Show less

Configuring and troubleshooting Site to Site VPN tunnel, Remote Access VPN- Clientless and Client full SSL VPN (Any connect VPN client, Cisco VPN client).Doing follow up on the cases which are open and pending from customer’s side via email or call.Troubleshooting problem pertaining to performance tuning, network administration, application conflicts & system Bugs. Provide technical assistance and resolve problems for customers and field technicians for various network scenarios and… Show more Configuring and troubleshooting Site to Site VPN tunnel, Remote Access VPN- Clientless and Client full SSL VPN (Any connect VPN client, Cisco VPN client).Doing follow up on the cases which are open and pending from customer’s side via email or call.Troubleshooting problem pertaining to performance tuning, network administration, application conflicts & system Bugs. Provide technical assistance and resolve problems for customers and field technicians for various network scenarios and outages.To work on the SR which are requested by our customer.Handling cases of Multivendor firewalls.Day-to-day operational support and maintenance of Network and security devices.Building and implementing security policies for the network.Part of team for establishing site-to-site VPN connectivity between different sites. Apply policy on the firewall as per the requirement of customer.Apply NAT and Access Lists configuration whenever required.Troubleshoot on the firewall by collecting log for that traffic.Make IPsec tunnel between different sites of the customer.Troubleshooting the issue by running certain commands like running Debug and get logs from there for that issue, Running packet tracer to check where the tunnel is stuck, putting captures on the firewall’s inside and outside interfaces to check whether traffic is reaching on the interfaces or not. Show less

Troubleshooting issues within an isolated layer 2 LAN environment andissues related to transit involving BGP and OSPF for internal routing.Answering customer tickets within defined SLAFinding Reason For Outage (RFO) and drafting the responses to customers

Performing the documentation, verification and implementation of changes on a liveproduction network.Changes range between a single step to a series of many with automation / scripting.Identifying frequent failing sites and recommending corrective actionSupport in replacement of aged/faulty equipmentSupport in replenishment of required infra equipmentsAnalyse KPI performance of OME partnerIdentifying sites below MSA and corrective actionTroubleshooting may… Show more Performing the documentation, verification and implementation of changes on a liveproduction network.Changes range between a single step to a series of many with automation / scripting.Identifying frequent failing sites and recommending corrective actionSupport in replacement of aged/faulty equipmentSupport in replenishment of required infra equipmentsAnalyse KPI performance of OME partnerIdentifying sites below MSA and corrective actionTroubleshooting may include issues within an isolated layer 2 LAN environment andissues related to transit involving BGP and OSPF for internal routing.Should have independent interest to stay informed of developments and trends in thenetwork field.Answering customer tickets within defined SLAFinding Reason For Outage (RFO) and drafting the responses to customers Show less