Rishabh Arora Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Create and resolve tickets on ZenDesk and Jira• Manage the mobile device management systems like ABM, Cisco Meraki and INtune• Look after setting up Cisco Devices and communications systemsusing Symbio for the Company• Assist Users using TeamViewer/Remote Desktop Control/Quick Assist/BeyondTrust• Manage shared mailbox and distribution list via M365 Exchange• Manage shared folder access via security groups in AD and Azure• Manage user accounts in AD and Azure• Build laptops and desktops using PXE boot and deploy using asset manager in Servicenow• Resolve hardware tickets including desk moves• Provide support after hours by working rotating roster• Assist level 1 team with escalations• Escalate tickets to the respective team• Maintain the teamwork enviorment and assist other team memebers • Setup computers and install software for various applications and programs• Interact with staff on desktop problems and their resolution.

Perth, Western Australia, Australia

- Provide onsite and remote support to users- Resolve and completed tickets including service requests and Incidents- Create accounts with SAP- Deploy applications via SCCM - Assist Users using TeamViewer/Remote Desktop Control/Quick Assist- Manage shared mailbox and distribution list via M365 Exchange- Manage shared folder access via security groups in AD and Azure- Manage user accounts in AD and Azure- Build laptops and desktops using PXE boot and deploy using asset manager in Servicenow- Resolve hardware tickets including desk moves- Provide support after hours by working rotating roster- Assist level 1 team with escalations- Escalate tickets to the respective team- Maintain the teamwork enviorment and assist other team memebers - Work across different teams assisting them with queries/requests

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Responsibilities Include• Install and test desktop software applications and internet browsers• Provide Helpdesk support to users at the client site• Test computers to ensure proper functioning of computer systems• Handling large amount of client data.• Develop and manage effective professional working relationships with contractor personnel, co–workers and clients• Create and resolve tickets on ServiceNow.• Extend computer support for systems software and hardware• Setup computers and install software for various applications and programs• Interact with staff on desktop problems and their resolution.

Perth, Western Australia, Australia

Worked with Opentrons to modernise the laboratory methods