Arouca Junior Email & Phone Number

Over 23 years of experience in the Financial, Retail and Industrial segments working in the Technology, Products, Processes, Customer Service and Quality areas;• Customer focus; Collaboration and good communication to avoid rework; Adaptability and Emotional balance;• Executive management, strategic planning, governance and technology operations (internet, ERP and CRM);• Multidisciplinary team leadership and development through a participation style focusing on team development and business results; • Experience in process innovation, with productivity increases, including the definition and monitoring of functional and individual KPIs;• Flexibility in interpersonal relationships, establishing strategic alliances and synergy among internal areas;• Service Outsourcing Management for Telecom and IT;• Reorganization project leadership, active participation in mergers and acquisitions (M&A) of new businesses;• Budget preparation and management (CAPEX and OPEX);• Continuous improvement project and process management (PMO) with methodologies and tools such as: Lean, Six-Sigma, PDCA, BSC and PMBOK best practices.