Arpa B Abramyan Email & Phone Number

Glendale, California

• Directly work with COO and other managing partners to evaluate current business strategies and derive new practices.• Update and deliver monthly billing and commission reports for partners and agents using Excel, Orion, and Broadworks. • Assist and train business partners and employees in the billing portal (Orion), while handling everyday billing issues that arise. • Audit customer enterprise accounts against technical services for sales processes, contract renewals, and cancellations. • Complete billing tasks including: calculating early termination fees, applying credits, running invoices, etc. • Head the purchasing department, managing numerous vendor relationships and pricing negotiations. • Create and implement departmental processes that incorporate technology, such as automation, to increase efficiency. • Plan and maintain employee orientation and training programs / documentation with in-house counsel.• Onboard new direct customers using PM tools: ZenDesk, Smartsheet, MS Planner, and other planning tools.• Operate as the main PM and billing contact for various small and large businesses globally - 24 Hour Fitness, Superior Grocers, PF Chang’s, Huntington Hospital, and more.

Greater Los Angeles Area

• Ghostwrote for online publications including Entrepreneur, Forbes, Influencive (written articles attached).-- Created optimized content that drove traffic to the article / website.• Interviewed clients and gathered appropriate information to write articles, website content, and social media posts.• Researched and covered current trending topics in marketing, business, entrepreneurship, etc.• Achieved “Contributor of the Month” for Entrepreneur.

Orange County, California Area

(Full-Time)WebShark360 / Mehr Media / Law Offices of Steven Mehr• Wrote and edited optimized content, press releases, and blogs for multiple professional websites such as Jacoby & Meyers and LA Weekly.• Performed search engine optimization (SEO) on multiple client websites.• Managed 5+ writers, edited and published articles, and sent feedback to prepare individuals for independent publishing.• Organized and managed day-to-day operations and procedures of the office, resolving problems through direct communication.• Created monthly newsletter for company employees with events and team building exercises.• Maintained office supplies and other needs of staff to ensure efficiency and productivity.• Monitored online analytics and used collected information to adjust monthly practices/ strategies. • Trained and managed existing and incoming employees.• Scheduled and conducted interviews for various positions within the firm; recommended desirable candidates to directors. • Planned and executed special projects and events within the company.

Beijing City, China

• Taught English reading, writing, and speaking to children ages four to fifteen through online platform.• Developed strong communication skills and built close relationships with students.• Adapted to each student’s learning needs and changed teaching style for optimum learning.• Understood and embraced Chinese culture and practices through interaction with students.• Created a safe and welcoming environment to encourage student participation and betterment.

Greater Los Angeles Area

• Managed various client accounts and performed social media marketing, search engine optimization (SEO), and blog writing.• Used Adobe Illustrator and fashion a variety of printing projects (including business cards, newsletters, t-shirts, etc.) and social media art boards / logos for Facebook, Twitter, Pinterest, Tumblr, Google+, etc. • Helped create and maintain client websites (Wordpress, Ecommerce, Marketplace, etc.), utilizing web design skills.• Trained incoming new interns and employees the culture of the company as well as our clients', everyday operations, blog/post writing tactics, social media marketing organization, etc.• Consulted with clients on social strategies/ implement new ideas.• Photographed and edited photos for online content.• Utilized social tools such as Planoly to schedule social posts.

Santa Monica, California

• Monitored audience interaction with network shows on multiple social platforms. • Applied knowledge of Microsoft Excel to create spreadsheets and presentable charts / graphs to interpret data.• Used PowerPoint to take key information from data and come up with strategies that would increase audience interaction and/or viewing numbers.After requesting permission from my managers, I was given the green light on the following project due to my social media marketing experience:• Conducted research and fashioned a Facebook social media strategy for Spike TV network shows.-- Came up with post ideas and provided sample posts (created on Adobe Illustrator).-- Created a modern and eye-catching presentation using PowerPoint.-- Presented social media strategy to social media team on the East Coast.

• Planned and executed the Spring 2015 Recruitment Week (this included all the logistics for the room bookings, guest speaker, social event, interview night, emails, etc.).• Designed theme, t-shirts, and all other advertising for recruitment with Adobe Illustrator.• Represented Delta Sigma Pi by spreading awareness and information about the fraternity to not only business students, but the university as a whole.

• Helped students, faculty, and prospective students with business division inquiries.• Assisted with special projects and events put on by the Business Division.• Performed clerical work throughout the office including phone calls, emails, filing, etc.

Pepperdine University

• Networked with local professionals to present at club meetings and potentially mentor club members • Scheduled and arranged for guest speakers to come to club meetings and share their entrepreneurial experiences • Utilized leadership skills to provide a comfortable environment for future entrepreneurs to share their ideas and future endeavors

• Served as the right hand for the current President at the time: learned the ins and outs of the club so to take over the position for the 2014-2015 academic year.

Pepperdine University

• Directed, created content, and oversaw the social media operations for Slick Text Books (a textbook exchange website made for students, by students).

• Managed a $292,000 Associated Students annual budget.• Supervised a committee of 3 Student Senators and 1 Student Representative.• Served as a liaison between various campus programs and departments funded through the Associated Students.• Coordinated and conducted committee meetings to distribute the Campus Project Support Grant Funds and arrangement of the annual budget for the academic year 2013-2014.

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Entrepreneur Club, Armenian Students' Association, Delta Sigma Pi Professional Fraternity, Transfer Mentor.

Education record

Activities and Societies: Key Club, Armenian Students' Association 2-year early graduate after passing CHSPE

Pre-Business Administration

Activities and Societies: Associated Students of Glendale Community College (ASGCC), Alpha Gamma Sigma Honor Society, Students Providing.