Arpan Kaur Email and Phone Number
Having versatile experience of 11+ years across Sales, Customer Service and setting up banking operations for Australia's leading private bank (Process within Genpact)
Genpact
View- Website:
- genpact.com
- Employees:
- 95060
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Senior Operations ManagerGenpact Oct 2021 - PresentGurugram, Haryana, IndiaCurrently working as Senior Service and Operations Specialist for Australia's leading private bankThis was one of the pioneering digital Bank in Australia as well as within Genpact as a process.Was part of the project delivery team for client and ensured a seamless delivery of MVP’sDuring the same tenure, the customer base increased from 0 to 30,000+Key owner of their reconciliation tool, ensure all transactions are in place, raised any issues which could lead to any customer impact and worked on processes to prevent any such issues in future
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Operations ManagerGenpact Feb 2018 - Sep 2021Hyderabad, Telangana, IndiaManaged Channel Marketing End to end along with International chat operations(Team size ~100)
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Assistant ManagerGenpact Apr 2015 - Jan 2018Hyderabad, Telangana, IndiaManaged a team of 20+ AssociatesHandled Channel marketing end to end for the processManaged Reseller, Pro and Premier queuesResponsible for meeting sales targets, increase overall customer base
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Management Trainee(Team Lead)Genpact Dec 2013 - Mar 2015Hyderabad, Telangana, IndiaHandling a team of 12-15 associatesEnsuring team monthly sales/CSS targets are metMaintaining Attrition targets of the team.Weekly review with clients
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Process AssociateGenpact Mar 2012 - Nov 2013Hyderabad
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Technical Support AssociateDell May 2010 - Jun 2011
Arpan Kaur Skills
Arpan Kaur Education Details
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Avanthi Degree CollegeComputer Science And Statistics
Frequently Asked Questions about Arpan Kaur
What company does Arpan Kaur work for?
Arpan Kaur works for Genpact
What is Arpan Kaur's role at the current company?
Arpan Kaur's current role is Senior Operations Manager at GENPACT.
What schools did Arpan Kaur attend?
Arpan Kaur attended Avanthi Degree College.
What skills is Arpan Kaur known for?
Arpan Kaur has skills like Bpo, Service Delivery, Process Excellence, Process Migration, Employee Engagement, Screening, Business Analysis, Talent Acquisition, Operations Management, Management, Sourcing.
Who are Arpan Kaur's colleagues?
Arpan Kaur's colleagues are Kiran Kumar, Anusha Lambu, Dhananjay Yadav, Preeti Sharma, Vishalini Bathula, Ca Ayushi Bansal, Boya Mounika.
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Arpan Kaur
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