Arpan Kaur

Arpan Kaur Email and Phone Number

Senior Operations Manager at GENPACT @ Genpact
new york, new york, united states
Arpan Kaur's Location
Gurgaon, Haryana, India, India
About Arpan Kaur

Having versatile experience of 11+ years across Sales, Customer Service and setting up banking operations for Australia's leading private bank (Process within Genpact)

Arpan Kaur's Current Company Details
Genpact

Genpact

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Senior Operations Manager at GENPACT
new york, new york, united states
Website:
genpact.com
Employees:
95060
Arpan Kaur Work Experience Details
  • Genpact
    Senior Operations Manager
    Genpact Oct 2021 - Present
    Gurugram, Haryana, India
    Currently working as Senior Service and Operations Specialist for Australia's leading private bankThis was one of the pioneering digital Bank in Australia as well as within Genpact as a process.Was part of the project delivery team for client and ensured a seamless delivery of MVP’sDuring the same tenure, the customer base increased from 0 to 30,000+Key owner of their reconciliation tool, ensure all transactions are in place, raised any issues which could lead to any customer impact and worked on processes to prevent any such issues in future
  • Genpact
    Operations Manager
    Genpact Feb 2018 - Sep 2021
    Hyderabad, Telangana, India
    Managed Channel Marketing End to end along with International chat operations(Team size ~100)
  • Genpact
    Assistant Manager
    Genpact Apr 2015 - Jan 2018
    Hyderabad, Telangana, India
    Managed a team of 20+ AssociatesHandled Channel marketing end to end for the processManaged Reseller, Pro and Premier queuesResponsible for meeting sales targets, increase overall customer base
  • Genpact
    Management Trainee(Team Lead)
    Genpact Dec 2013 - Mar 2015
    Hyderabad, Telangana, India
    Handling a team of 12-15 associatesEnsuring team monthly sales/CSS targets are metMaintaining Attrition targets of the team.Weekly review with clients
  • Genpact
    Process Associate
    Genpact Mar 2012 - Nov 2013
    Hyderabad
  • Dell
    Technical Support Associate
    Dell May 2010 - Jun 2011

Arpan Kaur Skills

Bpo Service Delivery Process Excellence Process Migration Employee Engagement Screening Business Analysis Talent Acquisition Operations Management Management Sourcing

Arpan Kaur Education Details

  • Avanthi Degree College
    Avanthi Degree College
    Computer Science And Statistics

Frequently Asked Questions about Arpan Kaur

What company does Arpan Kaur work for?

Arpan Kaur works for Genpact

What is Arpan Kaur's role at the current company?

Arpan Kaur's current role is Senior Operations Manager at GENPACT.

What schools did Arpan Kaur attend?

Arpan Kaur attended Avanthi Degree College.

What skills is Arpan Kaur known for?

Arpan Kaur has skills like Bpo, Service Delivery, Process Excellence, Process Migration, Employee Engagement, Screening, Business Analysis, Talent Acquisition, Operations Management, Management, Sourcing.

Who are Arpan Kaur's colleagues?

Arpan Kaur's colleagues are Kiran Kumar, Anusha Lambu, Dhananjay Yadav, Preeti Sharma, Vishalini Bathula, Ca Ayushi Bansal, Boya Mounika.

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