With over 17 years of industry experience in service delivery management, I am currently an IT Business Relationship Manager at LSEG (London Stock Exchange Group), a leading global financial markets infrastructure provider. My role is to oversee the incident, change, problem, SLA, KPI, and KRA processes for the data and analytics business infrastructure services, and to ensure the alignment of IT strategy and business objectives.As a certified ITIL professional, I have a strong track record of delivering high-quality IT services for both on-premises and cloud applications, managing governance, risk, and compliance, and leading service improvement initiatives. I have also successfully managed and coordinated large-scale projects, such as application migrations, disaster recovery tests, and technology modernization. I am passionate about bridging the gap between IT infrastructure and data analytics, and leveraging my skills in stakeholder management, client relationship management, vendor relationship management, and team management to achieve business outcomes.