Arpan Debnath Email & Phone Number

Kolkata, Wb, In

San Francisco Bay Area

Sportique is a globally curated, lifestyle e-commerce company based in San Francisco, CA. We offer thousands of products with our selection of over 500 brands from all around the world. Focused on trend setting practices, we're small, scrappy and keen on disruption.My role with Sportique involves:Being the customer facing representative of the company - relaying important information to customersChannel and Inventory ManagementResponding to customers over their issues and providing a seamless shopping experience by quickly providing resolution

Vancouver, British Columbia, Canada

Metropolee has a FREE Local Business Directory Mobile App where you can get a bit of Metropolee's advertising budget to spend at LOCAL businesses in our Directory for downloading and registering it, as well as sharing it with people you care about.For Small Businesses we sell Metropolee Business Directory Listings coupled with MetroSMA, our state of the art Sales and Marketing Automation software so we can direct new customers to YOUR local business who have a little of our advertising budget to spend with you. You can even share the FREE app with YOUR clients getting them all a discount on their next purchase from you that WE pay for!

Vancouver, British Columbia, Canada

Small Business Dream (SmallBizDream.com) is Sales, Marketing and Email automation software and Mobile App created by Internetnextstep.com Consulting Ltd. (INS) the MLM Software company.Small Business Dream Sales and Marketing Automation Software and mobile app coupled with the SBD Business Finder app brings YOUR business new customers from our users and provides the tools to allow you to invite them back, follow up, train or up-sell, dramatically increasing your sales.

Vancouver, British Columbia, Canada

Internetnextstep.com is a 20+ year young company selling MLM Software. (an e-commerce, help desk, commission calculation/reporting, replicated sites and order fulfillment platform). It is one of the top 5 companies worldwide servicing the MLM industry. INS services clients in multiple languages and multiple currencies from start-ups to established clients. Their current largest client has passed the 1 billion dollar a year run rate.INS has done thousands of API integration's and gained invaluable experience in helping small and large clients alike grow and thrive with our technology based solutions.As the Customer/Technical Support Specialist for INS, my job was to:• Work with a variety of communication mediums, including chat, email, and telephone support. Remote support sessions and device buildout experience.• Attend and resolve any issues relating to implementation for the end-users of the SaaS platform• Opened, tracked and resolved incident response and service requests, ensuring problem ownership, promoting end user satisfaction• Communicate with the developers so that they have a better understanding of the customer issues so they can design resolution in the most efficient way• Troubleshoot and develop technical solutions related to software and configuration for the company platform• Created workaround procedures when standard procedures have failed and ensured issues are resolved in a timely manner• Developed and updated important documentation including business process flows, manuals, functional and technical design documents

Kolkata Area, India

Aish e Technologies is setup as a consultancy firm for providing Customer Support Service to leading off-shore clients. My role can be assessed under the following categories:LeadershipOversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.Solved all major customer problems/queries that subordinates were not able to solve earlier.Trained and supervised customer service professionals to ensure optimum satisfaction of clients.Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.Led the process of hiring customer service representatives.Other Key FunctionsAssisted and advised customers regarding usage and benefits of organization’s products and/or services.Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.Created and maintained tailor-made customer care training program.Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in products/services.

Copenhagen, Capital Region, Denmark

As the Customer Support Manager of European Domain Centre, I am responsible for running day to day Operations and providing outstanding Customer Support to the customers. My responsibilities would include:• Manage and Track customer orders from purchase to Service Delivery• Maintain documentation to track customer requests and inquiries• Provide Administrative and Operational assistance to ensure smooth product delivery to customers• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.• Provide customers with product information, availability, lead-time and making product recommendations• Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction• Evaluate customer support results and prepare action plan for improvements• Ensure to provide 24/7 support of exceptional customer service

Queensland, Australia

Being the sole Customer Support Desk of Allhart Australian Enterprises I was solely responsible for the reputation and growth of the organization as I have to deal with the customers and provide them best customer support service of the world.Duties involved:- Email Queries, sorting and providing the best solution- Order processing - payment processing- Issue Escalation and follow-up

Work Responsibilities with Kariwala Industries: Interacting with various clients and understanding and formulating ways to deal with the projects provided and implementing them efficiently in the long-run. Smooth working of day-to-day projects, reporting and communicating the same to the client, understanding the scope and opportunities of the growth and working on them to push them through the way. Handle any incoming clients, project review, communicating with them and taking interviews to turn potential customers into loyal clients. Working on any and every scope of improvement of the company keeping the company reputation and good-will at the prime.

Work Responsibilities with Firstsource: As an eRelationship Manager of ICICI Bank NRI Services, I had to handle the entire portfolio of investments of the NRI customers in India. Had to go through the e-mails sent by the customers to ICICI Bank and reply to them with the correct product enquiry. Had to go through the entire market scenario to keep customers updated with the latest banking products and financial products coming up in the market.

Work Responsibilities with Exploretech: Business Development – prospecting, cold calls, rate negotiations and signing of contract. Supervisor – was responsible for the entire performance of the team, maintaining daily MIS, sending daily performance reports to the concerned departments.

B Sc., Economics

A.I.S.S.E., Science