Arpankumar Patel Email & Phone Number

Kenosha , Wi , Us

• Establish and maintain business relationships with external clients.• Maintain a patterned contact plan with the customers – working to up sell and cross sell.• Conduct sales directly at customer locations, host and perform site tours, complete e-mail, and phone engagement daily.• Leverage the CRM system to capture all customer interactions.• Understand the loyalty and levels of satisfaction with each customer.• Act as the primary POC between the customer and all internal functions, network operations center (NOC), sales engineering and finance and customer support.• Review monthly customer invoicing and work to coordinate resolution with the proper internal functions of the business.• Develop plans and recommendations to strengthen the customer experience across the organization.

Dallas, Texas, Us

• Generating new business through prospecting, cold calling, scheduling appointments and Performing 2-3 Demos/Presentation Per Week with Hospitality Owners/Partners. • Responsible for end-to-end business development including planning and building short-term and long-term sales pipeline. • Working Cross-functional for implementation of new accounts through coordination with multiple internal teams and Converting the Hotels into franchise partners and bringing them onboard with OYO's OTA platform. • Attain quarterly and annual sales and revenue targets for a defined territory(Midwest-USA) by Closing One/Two deal each month of a size of $350k-500k(Annually Revenue $5-6M). • Received a Rising star Award in the Q1-2020.

Dallas, Texas, Us

• Negotiating contracts with existing and new clients for the Sales maximization and service in a territory using Sales force (SFDC). • Ensuring the continuation and enhancements of services of these customers through print advertising and Digital Marketing (SEO/SEM) and up selling CRM Software Solution (Thryv). • Coordinates with services and operational resources to ensure high quality fulfillment as well as customer satisfaction and maintains positive ongoing relationships to maximize sales for the company. Obtaining orders/contracts for products and services. Provide product solutions, ensures customer satisfaction by quarterly follow ups. • Develop and maintain accurate sales and revenue forecasts and attain quota By Closing 4-5 accounts each month with the monthly spending averaging 10k to 15k(Annually Revenue $9-10M). • One of the top 5 Account Manager for the year 2017-2018 & Promoted to Senior Account Manager.

Sunnyvale, Ca, Us

• Managing Digital Marketing team consisting 5(Five) executive to increase revenue and overall acquisition numbers for (SEO/SEM), Web hosting for Offshore clients. • Managed KPIs (Key Performance Indicators) Inducing Call Reports & Talk time, Speech Analytic, Opportunity Generation. • Call barging & Evaluation, Escalations, Quality analysis and provide resolution and Implement incentives. • Forecasting quarterly quota and pipeline Management along with the Director of Sales. Developed metrics and bench-marking. Handled Weekly, Monthly and Quarterly Sales planning & forecasting. • Responsible of the Inside Sales team and achieved net financial goal by 102% within 1st year with estimated $4.7M in closed revenue.

Round Rock, Texas, Us

• Handling clients with technical difficulties and providing solutions through phone and email. Suggesting and up selling products which are readily available to improvise the customer's needs. • Managed & Assisted New Hires and Validation of projected accounts performed by them. • Handled accounts and drafted Mails to CSM's and client to let them know about the Current Status of accounts. Provided Information to the team about new updates to the process. • Maintaining databases on CRM (Oracle Siebel) and monitoring the email flow to prospects on a timely manner. • Received Certificate of Appreciation for best performance in DPW Process of Dell for Q2 in FY12.

Houston, Tx, Us

• Analysis of BPO Industry and trends, data mining for companies, Creating database, preparing reports, conducting market research studies and developing client relationships on behalf of Offshore Partners. • Planned and executed marketing campaigns by e-mails and cold calling, Lead generation and Identifying opportunities and building Sales Funnel/Pipeline. Effectively communicating the domain capability, competency and service offerings of the Company to prospective clients. • Dealing with C-suite Executives, VPs Sales and Marketing and thus ensuring that the required number of quality leads/prospects are generated. Developing 'domain specific' presentations for competency building of the Company resulting in 'proposal acceptance' by international clients. • Handling and book of business consisting variety of clients for manufacturing, Retail, FMCG. • Closing at least 10 deals each month of a size of $10-$15k(Annually $1.5-2M)

Master Of Business Administration (M.B.A.), Business Administration And Management, General

B.C.A, Computer Science