I am the Financial Analysis & Reporting Lead within the Transformation Office, responsible for the strategic direction and reporting of the change programme within the UK&I business. The purpose of this role is to deliver high quality analytics to help the C-suite to effectively prioritise its transformation projects and mke the best investment decisions.

Senior Consultant specialising in commercial modelling and reporting. I work with a wide range of clients to help them understand the issues they’re facing and work in collaboration with them to solve these issues. I lead client engagements focusing on a mix of interaction analytics, data and reporting, form understanding their requirements, through to implementation, as well as analysis of structured and unstructured data. With experience of helping brands transform their CX and a commitment to delivering value fast, we offer business consulting as well as technology and data consulting services at all stages of the CX journey including:• Customer Service Strategy• Operating Model• CX Outsourcing• Change Delivery• CX Analytics• BI Reporting• CX Technology

Finance Manager responsible for the overhead costs associated with both the Marketing team and the Customer Contact Centre. I partner with these business sections to help them understand their costs, business cases and budgets & forecasts. Thomas Cook are the oldest name in travel. We offer a mix of packaged and fully independent holidays to countries around the world.

Preparation of budgets and forecasts for the UK Supermarkets Travel Money division.Month end reporting.Development, production and presenting reporting to internal and external stakeholders of varying levels.Point of contact both internally and externally for finance related queries.Business case creation, review and presentation.

Preparing information for monthly board meetingsPreparing accruals and prepaymentsVariance analysisDevelop, redesign and streamline existing processes to make them more acurate and robustBusiness partnering with cost centre heads and senior managers of the business to assist them with hitting their financial targets and offer advice on areas for cost savingsRisks and opportunities analysis

Forecasting revenue streamsControlling balance sheetsPreparing cash flow forecastsApproving paymentsRaising invoicesPreparing information for monthly board meetingsTracking payables and receivablesVariance analysisDevelop, redesign and streamline existing processes to make them more acurate and robust

Deputise for Costing ManagerDevelop processes to make them more efficentUpdate contractsCreate cost basesProof read pricing panelsCo-ordinate checking and updating of cost bases and pricing panelsCommercially analyse calculated supplements

Update contractsCreate cost basesProof read pricing panelsCo-ordinate checking and updating of cost bases and pricing panelsCommercially analyse calculated supplements