Arpi Umedyan Email & Phone Number

Yerevan, Armenia

- Sourced and hired Executive leaders and other seniors to contribute to the transformation leadership vision.- Partnered with IT; Finances, Business Development and other Department Directors evaluating candidates and guiding them towards bias-free talent selection;- Developed recruitment operational strategy to improve the hiring processes;- Set up and implemented a new ATS into the operating system, - Mentored a team of 3 recruiters on attracting high-quality talents while improving the candidateexperience; building relationships with hiring managers and guiding them through finaldecison-making.

Armenia

- Handled full cycle recruitment (Pre-screening, virtual interviews; scorecard writing;reference checks; negotiated salaries; extended final offers;- Partnered with the AI team (sourcing Russian/EU candidates), and Design teamsguided the hiring leaders into the bias-free selection process, ensured highly efficientcandidate experience;- Hired +10 A-Players for AI; Design, Content Operations & Customer Success units;- Contributed to the "Diversity and Inclusion" strategic planning.

New Zealand (Remote)

- Along with the founder, planned and defined organizational structure, talent hiringneeds; developed culture and communication, as well as employee wellness andbenefits;- Handled full cycle recruitment, and onboarding (Sourced, interviewed, hired Sales;Customer Success; Operations entry/mid/senior specialists);- Established and maintained a fully remote team spirit

Yerevan

Contributed to the "Armenian Transport and Trade Facilitation Strategy 2020-2040", and "Diagnostic Report 2020" covering the Tourism section:Outcomes: 1. Leveraged data, researched new trends and traveler behavior, analyzed the impact and conducted a needs assessment by identifying opportunities for new markets-products- services for the national tourism growth during/post-Covid-192, Offered sets of recommendations on community-based tourism development; destination concepts, priority source markets, and target visitor segments presented to the stakeholders including the ministers.

Armenia

Under the supervision of the Prime Minister of Armenia - K.Karapetyan, delivered 5 projects to the EU, and the State Tourism Committee:Outcomes:1. Contributed to the national tourism strategic planning by developing a marketing concept paper; a new product development framework to drive the country's tourism promotion (Researched, conducted SWOT analysis, identified, lead, and supported tourism product development projects to improve products growth on a national level)2. Developed and presented sets of new proposals and recommendations on new tourism products according to the future trends, and presented to the stakeholders (PM of Armenia; EU Ambassador; Chair of the Tourism Committee; Director of Tourism Foundation; Project managers at donor organizations)3. Studied community-tourism concepts; designed and led rural tourism start-up educational workshop for 300+ community citizens who applied for the EU grants for small businesses.

Armenia

- Provided operational management consulting service to 10+ hotels and guest houses by developing, and executing different aspects of the pre/post opening stages of the business setup (hiring-trainings team; establishing work culture; partnership with vendors; marketing-sales tactics; brand design development; business standards).

Yerevan, Armenia

- Guided the unit manager in the implementation of the operational processes per brand standards, executed the results - Responsible for operational effectiveness in ensuring service quality excellence- Conducted internal audit for the quality standards, and ensured before the external audits. - Analyzed guests' "pain points", and ensure the complaints are resolved, and customer excellence targets are aligned with the corporate requirements.

Dubai

- Coordinated the talent hiring processes through an outsourced recruitment agency; handled resume pre-screenings, took care of the onboarding process;- Recommended and implemented employee benefit and culture initiatives (best practices), leveraging and deploying our talent, and ensuring people-related initiatives have ROI that adds to organizational value and output.

Dubai

Responsible for operational effectiveness in ensuring service quality excellence- Drove performance results by analyzing and resolving "pain points" raised by guests.- Recognized for improving customer service quality by implementing new processeswhich strengthened internal communication, and provided the guests with animproved outstanding experience.- Identified employee needs, coached teams, conducted capacity-building; fosteredrelationships, that improved overoll performance results.

Washington D.C.

- Supervised performance measures of 30 team members, and worked with the executive leadership team by improving KPIs of the Room Division unit which resulted in improving the employee's motivation; customer complaints, and monitoring the implementation of the improvements.- Recognized for the contribution to the implementation of "Service Quality StandardMeasures", which improved customer excellence results by 35%.

Yerevan, Armenia

Sydney, Australia