Arpit Dixit Email & Phone Number

Greater Bengaluru Area

• Implemented multiple Controls on sales, marketing, Network Telecom cross functions. Highlighted multiple process and system gaps leading to potential leakage/ customer dissatisfaction/ regulatory non-compliance• Managed multiple large transformations across clients of ERP systems, billing and CRM systems for consumer, mobile money, and enterprise business across multiple telecom operators• Performed data analytics on the Consumer segment for Marketing & BI Strategy for multiple telecom operators in Africa. The scope involved analytics on marketing promotions, review of customer segmentation methodology for a target set of customers, identifying root cause for the increase in subscriber whereas decline in revenue and provides inputs on the business strategy• Project Manager for BSS migration for a leading telecom operator in Middle East. Managed the entire project through collaboration with cross functional teams, IT, Vendor and Revenue Assurance and ensured before timely implementation• Automated the manual controls with the help of SQL Scripting and Optimize the False Alert generation• Implemented effective controls for SIM BOX, Auto Diallers and Dealer Frauds & Assurance, SS7 SIP Attack, Malware Attack, Device Assurance, KYC & CDD Controls IRSF, Roaming Fraud, Arbitrage Fraud, Call Stretching, Account Take Over, Sim Swap, Robocalling

Bangalore Urban, Karnataka, India

• Managed data analytics on end to end billing and invoicing process for a client highlighting significant gaps of over USD 250K. Designed controls and trained client for monthly bill run process• Responsible for quality check of various internal reports and operations activities like monitoring fraud activity, client interaction, fraud chargebacks, and monitoring of payment gateway for identification of potential fraud in Prepaid/Postpaid • Led a team for re-design of business processes and controls for a client in Middle East to optimize business process and monitor performance KPIs monitor• Automated the manual controls with the help of SQL Scripting and Optimize the False Alert generation• Managed the project on RA control design and automation where initial gaps were identified across revenue streams and then controls were designed, automated and training was imparted to RA team• Implement Know Your Customer and Customer Due Diligence processes and collaborates with Fraud Strategy and Operations groups• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and creating additional business opportunities with existing client in RA, FM, and adjacent areas

Bangalore Urban, Karnataka, India

Security & Fraud Operations • Technical Expert Signaling Firewall Application (SS7 , Diameter ,GTP Protocol) ,SMS Firewall using latest GSM FS11 & FS19 Standard.• • Active Member for Telecom Security & Fraud Threat Intelligence Unit.• Assist in developing 5G Fraud policies, standards, processes, 5 G Security & risk management.• Assist with the mapping of newly defined Fraud 5G solution offerings to existing services and support the standardization of hybrid advise/implement/operate solutions to enable contract and sales velocityKYC & CDD • Improved and implemented customer risk rating criteria with KYC management and procedure for both consumer and corporate customer• Reviewed all required KYC/AML regulatory requirements for all clients and analyzing any txns that appear unusual based on the customer profile.• Verifies all aspects of CIP (client identification program) screening and necessary account opening documents are provided and in accordance with Know Your Customer (KYC) policies.• Solely responsible for conducting interviews, performing background checks and screening/researching

Bengaluru, Karnataka, India

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and creating additional business opportunities with existing client in RA, FM and adjacent areas• Drafted the solution proposals for Telecom Service providers, including understanding the customer requirements, presenting the proposal to the customers and providing customizations of existing solution accordingly • Identified potential clients and market for Fraud Management solution, published whitepapers, case studies and blogs as a part of product awareness campaign • Strategic designing for a long-term engagement with Customers through MS Offerings. • Accountable for expansion of Subex's solution portfolio from a service & product perspective • Understand Customer’s needs, requirements, priorities to help identify appropriate solutions• Develop and maintain robust working relationships with internal/external stakeholders to facilitate and capitalize on functional / operational/ strategic needs

India

• Involved in monitoring the abnormal usage of entire post-paid subscriber base and Call pattern analysis of fraudulent subscribers through Fraud Management System (Ranger) • Conducted analysis based on change in the trend/payment pattern of subscribers and prepared fraud reports within 24 hours of a fraud by liaising with field collections, legal, etc. for fraud investigation, ensuring the logical end of frauds investigated• Defined risk standards and protocols across all functional areas and periodically reviewed performance with deft application of concurrent management audit procedures

• Offshore assessment for fraud operation and potential revenue leakage. Reporting the assessment results and implementing the recommendations around the gaps identified.• Establishing the best industry practices in FM and RA, automate the health checks for FM and RA implementations. Interacting with client’s FM and RA team to understand the current operations and challenge, if any and assist them in addressing issues which are identified.• Responsible for ensuring the scope of work is delivered to the client, reviewing the work done by the team onsite/offshore and maintain favourable relationship with the client.• Engaging business lines to understand and address operational issue and control awareness.

New Delhi Area, India